The Project Coordinator will be part of a centralised pool, providing flexible project coordination services to the wider Professional Services Department and other internal teams as required. They will work exclusively with existing clients, focusing on managing a high volume of smaller tasks and projects that contribute to service revenue. Reporting to the Head of Professional Services Delivery & PMO, the Project Coordinator will prioritise and balance workloads across multiple teams, ensuring the timely and high-quality delivery of services.
RESPONSIBILITIES:
-
Own all stages of project delivery, from contracting via a statement of work (SoW) to final delivery and invoicing
-
Identify opportunities through direct client interaction, as well as referrals from Professional Services, Support or the Sales teams
-
Scope and estimate work based on client requirements
-
Prepare SoWs, secure internal approvals and obtain confirmation when necessary
-
Follow up with clients on issued SoWs, assisting in expediting SoWs, orders and resolving queries in coordination with Project and Account Managers Ensure accurate recording of signed SoWs in CRM systems
-
Set up and manage new projects using internal systems and tools, such as SuiteProjects Pro, while adhering to company processes and standards
-
Assign work to Project Managers or oversee execution while coordinating with consultants as needed
-
Close projects and finalise invoicing and reporting
-
Track and achieve business targets, including KPIs related to SoWs, project delivery, and client satisfaction
REQUIREMENTS:
-
Prior project coordination or project management experience
-
Strong organisational skills with the ability to adapt and manage multiple priorities
-
Assertiveness and professional communication skills, with the ability to interact confidently with both internal teams and clients
-
Strong client relationship management skills and ability to build and maintain long-term client relationships
-
Experience in developing commercially sound client proposals and SoWs
-
Ability to work independently and as part of a cross-functional team
-
Understanding of monthly KPIs, business targets, and performance metrics
-
Prior experience in Professional Services or IT consulting
-
Knowledge of Salesforce.com is an advantage
About Us
From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!
Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.
We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.
At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.
Amazing growth requires amazing employees. Are you up to the challenge?
We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!
MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.
We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!
