Position Overview
We are seeking an experienced Senior Technical Engineer to join our Managed Services Platforms team. This is an ideal role for a very strong 2nd line engineer, or existing 3rd line engineer looking to make their next move.
Recent MSP winners of the UK MSP of the year at 2025 MSP Channel Awards Join an award-winning Microsoft partner and leading technology provider for mid-market businesses. Read more about our Microsoft Designations and Awards here we are also one of the first to achieve the newly launched Microsoft Support Services Designation
Hybrid working
We recognise the benefits that remote and flexible working brings.
We operate a hybrid working policy that allows our employees to balance time in the office and time from home. Each team within our organisation can decide how to implement this policy. If you have any questions after applying, please reach out to our recruitment team.
#LI-Hybrid
Responsibilities
Reporting to the Team Manager, the key deliverables of the Senior Technical Engineer can be summarised as follows:
Delivery of high-quality remote support on a range of technical incidents and problems across the Advania client base
Take ownership of tickets assigned to you and manage them through to resolution
Troubleshooting and maintaining a wide range of systems detailed below
Vendor management
Clear timeous stakeholder engagement at all levels
Problem investigation
Change Task Management
Comfortable to work with minimal supervision and with team members that are located remotely
Individual task queue management, ensuring that SLA’s are met; time to respond and time to resolve
Accurate time booking against support and project tasks
Work closely with team to share knowledge and support colleagues as part of a positive workplace
Experience/Qualifications
The ideal candidate will have/be:
- Proven technology industry experience providing support at a 2nd Line level or above
- Excellent written and verbal communication and interpersonal skills
- Use initiative and creativity to solve more challenging issues
- Formal IT qualification (Minimum AZ-104)
- Experience and knowledge in several of the technologies detailed below
- Server Infrastructure
- HP & Dell, Microsoft Server OS through to 2019, Linux, Hyper-V, VMWare, and AD related aspects of Intune, server rebuilds
- Azure
- Azure AD, ASR, IAAS, PAAS, Subscriptions & Management Groups, Role Based Access Control (RBAC), NSG, Key Vault, Automation, Storage, App Service, Azure SQL
- Backup technologies
- VEAAM, Azure Backup, Backup Exec, MABS
- Active Directory
- DHCP, DNS, Replication, AD sync, GPO, Clustering, DFS
- 3rd party Line of Business application troubleshooting E.G Sage
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
As part of our commitment to our clients we will need to carry out background checks, including a criminal record check, for all offers of employment. If you have any unspent criminal convictions or questions about the screening process, please notify your recruiter once the application has been submitted.
