Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualification Required
- Grade 12/Standard 10/NQF 4
- RE 5 and Relevant FAIS Fit and proper or more than 2 years under supervision period left
- At least 2 years of experience in call center STI personal lines
- Personal lines retention experience will be advantageous
Deliverables include, but will not be limited to
- Compliance with the Quality Assurance requirements
- Meet the monthly target on productivity measures
- Retain efficiently and meet the required retention ratio
- Excellent collaboration with other business areas to promote client retention
- Excellent product Knowledge of MiWay, it’s products and differentiators to the industry
- Good knowledge of the industry and competitors will be an advantage
- Great performance track record on your measures
- Great negotiation skills
- Excellent Verbal and communication skills
- Flexible
- Self-motivated
- Ability to Multitask
Customer Service
Team Support
Administration
Quality, compliance and accreditation
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 11 September 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
