RESPONSIBILITIES
Partner Relationships Management
Manage ongoing relationships with identified partner verticals to ensure their
needs are met. Leverage all available information from partners, the industry,
and internally to ensure we are constantly reviewing departmental processes,
systems, and protocols to improve efficiencies. Ensure that all partner’s products
are updated, quoted correctly and queries are addressed and resolved
timeously. Ensure continuous quality assurance in terms of product offering and
partner service delivery through partner product testing on all relevant platforms.
Ensure continuous communication with partners relating to outstanding items; go
live dates, and dates of items to be removed. Manage and resolve all IT and
system related queries with IT department & external partner IT department.
Follow up internally on all outstanding items on the "to-do" list with the account
administrator.
Prioritize and manage product development tasks to ensure
delivery and alignment.
Account Management
Develop and Maintain current partner relationships.
Ensure that regular meetings are set with partners to provide information on
performance and assist with general partner services.
Ensure effective partner service delivery and satisfaction is achieved through
investigation, feedback and resolution.
Create reporting and ensure the accuracy of all partner related reports before
presenting these to the relevant partners.
Negotiate fee structure with partners as and when necessary.
Opportunity Creation
Develop a personal network within the business sector and represent the
organization at business sector events. Obtain market intelligence and enhance
the visibility and reputation of the organisation, its products, and its services.
Research the feasibility of new potential partners to enhance the current
business offering.
Continuously approach and obtain new potential partners to increase business
revenue.
Ensure that the right products are added to the portfolio to reach business
planned targets by mining existing partnerships and onboarding new partners.
Compliance
Oversee legal agreements (Draft together with legal division.)
Implement systems and procedures in line with best practice and ensure that
these are clearly communicated, understood, and implemented with all relevant
partners.
Solutions Analysis
Analyse specific problems and issues to find the best solutions. Solutions could
be technical or professional in nature.
Analyse current performance inhibitors and find solutions to ensure business
continuity.
Provide themes, summary analyses, and recommendations for changes based
on partner input.
Partner Service
Play a key role in helping to achieve
targets in areas such as revenue,
marketing activities and conversion rates. Provide a quality service to partners
while identifying opportunities to secure new partnerships or support retention of
the partner. Responsibilities may include dealing with complex queries and
investigating and resolving partner problems. Ensure
that business objectives and personal
delivery aligns to and meets the TSW
principles.
Personal Capability Building
Develop and maintain excellent process or technical skills by participating in
assessment and development planning activities as well as formal and informal
training and coaching.
Attend training interventions and apply training, initiative, and process changes.
Take career development and performance management seriously. Look for
ways to improve competence/results.
Setting of own goals and working towards them. Continuous and constant
improvement.
Project Management
Develop and implement an established project management plan to achieve
specific goals.
Manage and drive all partner related projects to ensure all products adhere to
business requirements.
Business Development
Monitor and assess industry and market data and produce reports that will assist
management in formulating strategy and identifying areas in the market where
business can be developed.
Partner Relationships Development
Develop and implement a relationship management plan for partner accounts to
identify and build relationships with relevant decision makers and influencers
within the partner organization and to enable effective two-way flow of
information and resolution of issues.
Financial Management & Control
Track progress against budgets within established finance systems and report
variances to more senior colleagues.
Oversee the partner financials in terms of invoicing, statements and payments.
Ensure resolution of all financial related queries. Meet revenue targets.
BEHAVIORAL COMPETENCIES
Partner focus
Builds strong customer relationships and delivers customer-centric solutions. For
example, solicits customer feedback and data; conveys a clear understanding of
the level of service the team is providing; takes action when standards are not
met by team; aligns business process with customer needs.
Builds Networks
Effectively builds formal and informal relationship networks inside and outside
the organization. For example, engages with a wide network, across many
functions, disciplines, and business units, to add value to organizational efforts.
Leverages a wide network to provide insight and influence outcomes.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear
understanding of the unique needs of different audiences. For example, tailors
communication content and style to the needs of others. Pays attention to others'
input and perspectives, asks questions, and summarizes to confirm
understanding.
Business Insight
Applies knowledge of business and the marketplace to advance the
organization's goals. For example, clearly understands how own activities relate
to critical business drivers. Monitors business news and market changes for
impact on the business or on own expertise area; uses this to shape decisions.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational
goals. For example, strengthens alignment and coordination between own work
and others', providing well-sequenced activities and exact time frames. Foresees
and resolves many potential bottlenecks and delays.
Organizational Savvy
Maneuvers comfortably through complex policy, process, and people-related
organizational dynamics. For example, builds support for ideas among key
decision makers and stakeholders. Anticipates political difficulties and identifies
ways to overcome any resistance.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information
to effectively solve problems. For example, looks at complex issues from
multiple angles; explores issues to uncover underlying issues and root causes;
sees the main consequences and implications of different options.
Instills Trust
Gains the confidence and trust of others through honesty, integrity, and
authenticity. For example, demonstrates integrity, upholding professional codes
of conduct. Instills trust by following through on agreements and commitments
despite competing priorities and by being honest and straightforward.
Interpersonal Savvy
Relates openly and comfortably with diverse groups of people. For example,
recognizes even subtle social cues and nimbly responds to others' needs and
preferences. Helps to defuse difficult interpersonal situations by showing high
levels of tact, sensitivity, and consideration. Builds rapport with ease.
Collaborates
Builds partnerships and works collaboratively with others to meet shared
objectives. For example, readily involves others to accomplish goals; stays in
touch and shares information; discourages "us versus them" thinking; shows
appreciation for others' ideas and input.
Action Oriented
Takes on new opportunities and tough challenges with a sense of urgency, high
energy, and enthusiasm. For example, takes timely action on important or
difficult issues. Identifies and pursues new opportunities that benefit the
organization.
Being Resilient
Rebounds from setbacks and adversity when facing difficult situations. For
example, is calm and professional in difficult situations; continues to work toward
objectives. Overcomes obstacles without becoming discouraged; draws lessons
from failures. Recovers from setbacks and adversity.
Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of
different situations. For example, serves as an example of adaptability and
provides guidance and support to help others adapt to new situations. Considers
the needs of clients, constituents, and the organization; shifts priorities
appropriately.
SKILLS
Partner Management
Uses comprehensive knowledge and skills to act independently while guiding
and training others on managing partner accounts in a way that provides benefits
both for the organisation and its partners.
Negotiation
Uses comprehensive knowledge and skills to negotiate independently while
providing guidance and training to others on how to help the organisation by
obtaining consensus between two or more internal or external parties who may
have different interests.
Verbal Communication
Uses clear and effective verbal communications skills without supervision and
provides technical guidance when required on expressing ideas, requesting
actions and formulating plans or policies.
Commercial Acumen
Acts independently to apply comprehensive understanding of the business
environment and objectives developing solutions while providing guidance and
training to others.
Sales Planning and Coordination
Works without supervision and provides technical guidance when required on
achieving the best possible returns by planning and coordinating initiatives.
Planning and Organizing
Uses comprehensive knowledge and skills to work independently while providing
guidance and training to others on planning, organizing, prioritizing and
overseeing activities to efficiently meet business objectives.
Data Collection and Analysis
Works independently and provides guidance and training to others on analysing
data trends for use in reports to help guide decision making.
Compliance Management
Works with guidance (but not constant supervision) to achieve full compliance
with applicable rules and regulations in management and/or operations.
Action Planning
Works without supervision and provides technical guidance when required on
developing appropriate plans or performing necessary actions based on
recommendations and requirements.
Computer skills
Supports business processes without supervision by understanding and
effectively using standard office equipment and standard software packages,
while providing technical guidance as needed.
