At ABOUT CATS AND DOGS we are passionate about pets and dedicated to providing the best products and services for our furry friends and their owners.
JOB PURPOSE:
To provide oversight and lead all operations of 3 stores, ensuring the stores function smoothly while optimizing profits. The stores are in Noordhoek (base store) Gardens and Kenilworth.
This position requires traveling and working in the stores yourself as well. This is not an admin position; it is a hands-on position.
The role will promote and increase customer traffic to the stores by improving customer satisfaction levels and ensuring stock availability to customers at all times.
JOB ROLE REQUIREMENTS
QUALIFICATIONS
- Grade 12 with Math at 60 percent or Math Lit at 80 percent, or higher, and preferably Economics passed at 60 percent or higher
- Diploma/Degree in Retail or Business or related qualification will be advantageous but not a deal breaker
EXPERIENCE
- Minimum of 5 years’ experience working in a retail environment, ideally in a managerial or leadership level.
KNOWLEDGE REQUIRED
- Prior knowledge and experience in management of Inventory/stock, staff, products merchandising, costs and profitability of the store.
- Knowledge of stock management systems
- Knowledge and understanding of FMCG environment
- Management of perishable products with short shelf life especially in frozen foods
- Understanding of retail consumer behaviour and purchasing trends
- Understanding of the retail and pet food (and pet care) market - advantageous
SKILLS REQUIRED
- English Proficiency (read, write and speak).
- Excellent verbal and written communication skills.
- Proficient in MS Office Suite in particular Excel on at least and intermediate level / Google suite
Demonstratable analytical skills.
- Understanding of cash flow, stock management reporting, and all basic financial systems in the retail space, able to demonstrate and be tested on the difference between margin and mark-up
- Excellent interpersonal skills and ability to communicate effectively
- Exceptional customer service and people management skills
- Energetic and self-starter
KEY PERFORMANCE AREAS (KPA’S)
JOB ACTIVITIES
1. Stock Management
Stock Ordering
- Place orders with suppliers
- Follow up on orders
- Manage deliveries and stock upon arrival in conjunction with colleagues
- Manage stock order volumes
Stock Receiving
- Receive ordered stock
- Liaise with suppliers about delivery shortfalls and damages
- Follow up on non-received stock
- Capture received stock on our inventory system
Stock controlling
- Daily stock levels monitoring
- Run stock replenishment reports and liaise with head office on model stock numbers to be adjusted based on data analasys
- Identify and remedy stock receiving challenges
- Manage stock shrinkage: stock losses/damages/expired stock
2. Housekeeping
- Store cleanliness including, but not limited to all floors, store room, packing areas, fridges, freezers, POS area
- Always maintain high level of standards throughout the stores
- Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act
3. Employee Management
- Induction of new employees
- Training and Development
- Employee Relations (Discipline in the workplace)
- Employee Inspiration
4. Store Organisation
- Display of products and create attractive displays at key points in conjunction with Operations Manager
- Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions.
- Re-arrangement of store shelves and products and updating of planograms
- Managing of non-moving items and display areas
5. Cash Management
- Daily cash ups assistance
- Minimise cash losses
- Oversee banking and adhere to cash handling protocols
- Ensure safety of cash movement within the stores
- Ensure the safes in stores are checked for any tampering
6. Customer Service
- Deliver excellent service to ensure high levels of customer satisfaction
- Enhance stores further to meet local needs by building and understanding the customer-product preferences on an already well-established customer base
- Manage and analyse customer complaints to get insights for improvement of customer satisfaction
- Be the custodian of customer experience and lead brand loyalty
- Responding to customer complaints and comments promptly and accurately.
- Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers in conjunction with the Operations Manager
7. System Administration
- Ensure manual clock in of team members by ensuring attendance registers are up to date
- Ensure the POS modules and inventory modules are updated as per the system releases
- Report any issues with network or wi-fi challenges and propose remedial action
Apply via INDEED but please make sure your CV is up to date and details the duties at your current an previous employers. Please submit a recent photograph of yourself as well as your Matric Certificate and if applicable, your degree or diploma.
If short-listed, you will also be required to send a self-video , following various instructions from the employer. Good luck!
SHORTLISTED CANDIDATES WILL BE CONTACTED. PLEASE ONLY APPLY IF YOU MEET THE ABOVE CRITERIA. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE , PLEASE CONSIDER YOUR APPLICATION AS
UNSUCCESSFUL.
Job Type: Full-time
Pay: R17 000,00 - R21 000,00 per month
Application Question(s):
- Do you have your OWN reliable transport to get to the stores?
Education:
- High School (matric) (Required)
Experience:
- retail: 3 years (Required)
Language:
- Afrikaans AND English (Required)
Location:
- Noordhoek, Western Cape (Required)
Work Location: In person
