Motus Toyota Cape Gate currently holds a vacancy for an Administrator: Dealer Warranty reporting to the Manager: Service.
The person in this position will be responsible for ensuring that warranty claims are processed timeously and accurately within Company Policy and Toyota Procedures.
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Obtain correct information on warranty claim regarding customer complaint and cause of defect
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Obtain all relevant documentation pertaining to claim
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Capture claims on E-Toyota system
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Ensure that claim tags are attached to parts and forwarded to Toyota SA in time
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Check suspense file daily
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Control claims status and report to Manager
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Control claims register and ensure that payment is received
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Assess vehicles eligibility for warranty work
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Check and confirm that all warranty parts have been tagged and stored by the Technicians correctly on a daily basis
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Assess and submit warranty claims in line with guidelines as set out by the distributor
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Attend all warranty training courses as held by the distributor
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Assist with any other reasonable duties if and when required
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Attend all warranty training courses as held by the distributor
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Read and be conversant will all aspects of the Toyota Warranty Policies and Procedures Manual
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Read and be conversant with Toyota Warranty Bulletins and Special Service Campaign information
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Actively follow-up on all service campaigns as instructed by the distributor
KNOWLEDGE, SKILLS AND QUALIFICATIONS:
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A minimum of Grade 12.
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Computer literacy is essential
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Clear Criminal Record
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Knowledge warranty procedures
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Attention to details
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Motor industry experience will an advantage
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Must have excellent verbal communication skill
