Absolute Pets is looking for a Learning and Development Facilitator to join their team. Absolute Pets is a leading pet care retailer with over 200 stores nationally. We are seeking a highly dynamic facilitator to design learning content and over see in person trainings. The position is based in Cape Town, however national travel is required.
Key Responsibilities
- Design and Facilitate Learning Programmes
-
Develop and design engaging learning content.
-
Design and lead engaging learning experiences focused on product knowledge, company policies, and customer service excellence.
-
Conduct in person onboarding and ongoing training sessions.
-
Ensure optimal functionality and content relevance on digital learning platforms
-
Ensure all content is up to date and relevant.
-
Maintain and update the annual learning calendar.
- Event Facilitation
-
Plan and manage learning related events, including venue setup, supplier engagement, and budget oversight.
-
Ensure smooth execution and learner engagement during events.
- Assessment and Feedback
-
Evaluate learner performance through assessments and observations.
-
Provide constructive feedback to support individual development.
- Evaluation and Continuous Improvement
-
Develop tools to assess the impact of learning initiatives.
-
Gather feedback from learners, managers, and customers to refine programmes.
-
Continuously adapt learning content to meet evolving business needs.
- Learning Logistics and Coordination
-
Liaise with suppliers to source and prepare learning materials.
-
Organize venues, catering, and other logistics for in-person sessions.
-
Coordinate with operations teams to manage learner attendance and logistics.
-
On-the-Job Learning Support
-
Conduct store visits to observe and coach employees in real-time, aligning performance with company standards.
-
Offer actionable feedback to enhance customer engagement and sales effectiveness.
-
Compliance and Administration
-
Support SETA submissions by maintaining accurate training records.
-
Assist with HR related projects and initiatives as needed.
Requirements
- Articulate (Storyline) experience is preferred
-
2–3 years' experience in a retail or customer-facing environment.
-
Prior exposure to a training or facilitation role is advantageous.
-
Strong ability to design, deliver, and evaluate impactful learning programmes.
-
Excellent communication, facilitation, and interpersonal skills.
-
Creative and innovative mindset.
-
Willingness to travel locally as is required.
-
Passion for pet care and retail.
