Collections Clerk (JB4573)
Westville, Durban
Market Related
Fixed Term Contract
Collect outstanding fee payments through persuasion and negotiation while ensuring compliance with laws.
Requirements:
High school diploma.
At least 1-2 years of experience in finance or a similar role.
At least 1-2 years of call center experience.
6 months experience with the Excalibur collections system.
Proficiency in MS Office (Excel, Outlook, Internet Explorer).
Main Responsibilities:
Debt collection
Meet collection targets, advice client on payment options
Communicate payment timelines with clients and explains terms of sales
Allocate receipts
Ensure compliance with laws during collections.
Collect overdue fees and maintain the database.
Negotiate with debtors and resolve issues.
Input customer data, resolve disputes and complete administrative duties
Provide professional and consistent service.
Handle calls promptly and update records
Manage resistant customers politely and firmly.
Job Types: Full-time, Temporary
Contract length: 6 months
Pay: R5 000,00 - R5 500,00 per month
