LearnTastic is looking for a results-driven Customer Service Representative with a strong background in B2C Sales. This is not a pure customer support role-we're looking for someone who can confidently sell, retain customers, identify upsell opportunities, and deliver an exceptional customer experience across multiple communication channels.
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Handle customer interactions via calls, emails, live chat, and SMS.
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Convert customer inquiries into sales and achieve conversion goals.
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Identify and drive upsell and cross-sell opportunities.
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Proactively retain customers by addressing concerns and providing suitable solutions.
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Resolve customer issues while maintaining a high level of customer satisfaction.
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Follow up with prospective and existing customers to maximize retention and revenue.
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Accurately document customer interactions in the CRM.
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Collaborate with internal teams to ensure timely issue resolution.
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1–2 years of B2C Sales experience (Mandatory).
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Customer Service experience - 2-4 Years
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Hands-on experience in upselling and cross-selling (Mandatory).
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Proven client retention/customer retention experience (Mandatory).
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Experience working towards soft targets/KPIs, such as conversion rate, customer satisfaction (CSAT), retention, first response time, and quality metrics (Mandatory).
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Experience handling customer interactions via calls, emails, and live chat (Mandatory).
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Excellent spoken and written English.
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Strong communication, negotiation, and objection-handling skills.
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Comfortable using CRM and customer support platforms.
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Ability to work independently in a fast-paced, target-driven environment.
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Experience supporting US-based customers.
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Experience in EdTech, Healthcare, SaaS, or eCommerce.
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Familiarity with CRM tools such as Pipedrive, HubSpot, Zendesk, Freshdesk, or Intercom.
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Salary: USD $600–$1,000/month (Based on experience)
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Performance-based incentives.
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Immediate joining.
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Opportunity to grow with a fast-growing global organization.
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Remote work environment with career advancement opportunities.
Location: remote
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