Dis-Chem Pharmacies requires a Frontline Supervisor for their Kensington Square-Durban North store. Support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.
Minimum Requirements:
Essential:
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Grade 12 / Matric
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Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
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Sound numerical skills
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Computer literate – MS Office
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Willing and able to work retail hours.
Advantageous:
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Certificate in Computer Literacy
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3 years’ work experience, with 1 year supervisory experience
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Working knowledge of SAP
Job Specification:
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Manage and report all customer compliments and complaints to management.
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Ensure branch queues flow smoothly.
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Pay attention to the manner in which customers respond to cashiers, and act accordingly.
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Manage the shorts and overs at the points of sale, including floats.
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Manage discrepancies at the point of sale.
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Authorise line voids, tender ups and price overrides.
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Manage refunds and returns transactions according to Dis-Chem operating procedures.
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Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).
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Ensure accurate document control by checking the following:
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Drop registers
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Documents verification
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Customer documentation
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Correct handling of the gloats as per our standard operating procedures.
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All other documentation related to till operations
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Ensure back shopping and returned goods are handled correctly.
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Ensure all outgoing stock/items/scripts are scanned.
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Train and assist new cashiers
Competencies
Essential:
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Cashier and retail operations knowledge
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Customer service and relations
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Dis-Chem supervisory principles, practices and methods
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Lead, motivate and inspire
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Problem solving
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Sound numerical skills
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Trustworthy and honest
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Presentable
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Strong command of the English language and an additional language
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Time management
Advantageous:
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Dis-Chem product knowledge
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Third additional language
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Customer service background
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SAP
Special conditions of employment:
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Willing and able to work retail hours
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Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
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Valid driver’s license and own reliable transport
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South African citizen
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Clear credit and criminal records
Remuneration and benefits:
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Market related salary
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Medical aid
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Provident fund
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Staff account
ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.
Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.
