Qualifications and Experience:
- Matric
- Customer Service experience and administration
- A telephonist certificate
Skills, Abilities and Job Related Knowledge:
- MS Office
- Knowledge of the telephone system
- Excellent customer relations and people skills
- Ability to plan, organise and control own work effort Ability to work under pressure
- Good communication skills
- Well groomed and presentable
- Good Timekeeping Skills
- Attention to Detail
Essential Competencies:
- Ability to communicate effectively with all levels of staff, contractors and management.
- Taking prompt action to accomplish objectives.
- Spotting the problem before it is logged.
- Must be energetic and highly self-motivated
- Must be reliable and approachable
- Must be self-motivated and team oriented
- Must be friendly, polite and helpful when dealing with customers
- Must be able to work competently under pressure
- Must be service oriented.
- Must be able to work independently.
- Must be punctual all the time.
