German-Speaking Customer Service Representative
uMhlanga, South Africa (On-site)
24/7 Rotational Shifts
Salary + benefits
An exciting opportunity awaits a fluent German speaker to become part of a thriving online retail support team based in Umhlanga. If you're passionate about delivering excellent customer experiences and enjoy working in a fast-paced environment, this role is for you.
As a Customer Service Representative, you'll be the voice of the brand—providing professional, friendly, and efficient support to customers across multiple channels. Your goal: resolve queries quickly while ensuring a seamless and positive customer journey.
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Handle customer inquiries via phone, email, and live chat (in German)
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Assist with product details, order tracking, and issue resolution
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Accurately log all interactions in internal systems
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Deliver timely, high-quality service with a customer-first mindset
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Work closely with internal teams to ensure customer satisfaction
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Thrive in a fast-moving, service-driven environment
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Fluency in German (C1–C2, written and spoken)
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Good command of English for internal communication
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Matric / Grade 12 qualification
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Previous customer service or call centre experience (preferred)
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Retail experience is a plus
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Strong communication, problem-solving, and computer skills
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Flexibility to work rotational shifts, including weekends
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Competitive salary
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Attractive benefits package
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1x local flight to Durban prior to your start date
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20 nights of accommodation provided at a Concentrix-selected location
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Opportunity to work on-site in a vibrant, international environment
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Updated CV
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Proof of German proficiency (for non-native speakers)
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Matric / Grade 12 certificate
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Availability for rotational shifts
