Your Purpose...
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Is to “change people’s lives for the better through wellness”;
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We deliver social wellness experiences that enable people to meet their personal wellness goals, through holistic physical, mental nutritional and social wellbeing.
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The purpose of this role is to execute the national sales strategy in club, ensuring strong leadership, planning, and support to achieve club sales unit and revenue targets.
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The role drives performance through strong leadership, structured activity, people and performance plan.
Your Duties and Responsibilities...
Sales Performance & Delivery
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Drive achievement of club sales budgets (net member movement & revenue) across the respective club.
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Translate national strategy into clear, actionable plans Specific to the club need.
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Monitor daily, weekly, and monthly performance and intervene quickly to close gaps.
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Report on key sales performance metrics with plans for intervention to maximise or improve.
Activity & Performance Management
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Ensure consistent activity management within the club (leads, calls, appointments, conversions).
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Hold Sales Consultants accountable to clear KPIs, standards, and routines.
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Implement structured performance coaching plans (targets, reviews, corrective action where required).
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Support clubs through opening lucrative business building opportunities within the relative catchment area of the club.
Coaching, Training & Capability Building
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Coach Sales Consultants to improve sales performance and, executional excellence, through unreasonable hospitality principles
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Drive in-club staff coaching, ensuring training is applied and embedded to the required delivery standard.
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Standardise and scale best-practice sales behaviours in the club.
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Deliver and facilitate structured training programmes in line with sales team need or as directed regionally or nationally.
Recruitment, Talent Retention & HR Practice
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Accountable for recruitment, selection, and onboarding of Sales Consultants who thrive within our performance culture and purpose.
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Build a strong talent pipeline and succession plan for the club
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Drive a sustainable sales team ensuring the retention of successful sales consultants
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Ensure HR practices and processes are consistently applied within the club.
Culture & Leadership
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Build a high-performance, accountable, and disciplined sales culture.
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Reinforce expectations around urgency, professionalism, and execution excellence.
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Align all teams to the Social Wellness / 2nd Space value proposition.
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Ensure the team are fully engaged in our wellness proposition by encouraging product usage.
Member-Centric Growth
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Ensure the sales team drive quality onboarding and early member engagement.
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Monitor and improve retention drivers through better sales behaviours.
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Use member insights to influence long-term value, not just acquisition.
Reporting & Insights
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Provide clear, data-driven reporting on performance, risks, and opportunities.
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Use insights to guide decision-making and prioritise actions.
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Ensure accuracy and discipline in all sales systems and reporting tools.
Our Minimum Requirements...
We can't live without...
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Formal Matric qualification
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3-4 years’ experience in sales or similar role
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1–2 years sales management experience proven experience developing and retention of successful sales teams
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Strong understanding of the consumer sales process, including pipeline management, lead conversion, performance tracking, and optimization of key conversion metrics.
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Strong training and coaching ability
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Excellent communication, interpersonal, and presentation skills
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Proven leadership capability with the ability to inspire, coach, and develop high-performing Sales Consultants
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Data-driven and analytical, with the ability to translate insights into actionable sales actions
Core Interpersonal Skills:
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Emotional Intelligence- proven ability to anticipate the needs of others before they are voiced
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Active Listening- Able to genuinely hear concerns with the ability to defuse tense situations and ensuring members and staff feel heard and valued
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Cultural Awareness and Fluency- understand international norms, etiquette and diverse backgrounds to provide a welcoming environment for our international and VIP members
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Empathy – be able to understand, or and be aware of, someone else’s feelings especially during stressful situations, such as travel delays or billing disputes
Operational & leadership Skills Required:
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Attention to Detail, noticing the small things
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Resilience and Composure, being able to remain calm and optimistic under extreme pressure, during peak periods or system failures
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Problem solving and conflict resolution – be able to turn challenges into opportunities by thinking and acting quickly to resolve issues before they impact a member’s experience
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Adaptability: be flexible to handle unpredictable shifts in processers, resource changes, last-minute VIP guest arrivals, or sudden changes in event plans.
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Relatability – the capacity to connect with diverse stakeholders across all backgrounds
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Situational Awareness – constantly monitoring the environment to identify members who need support or help
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Curiosity- the ability to seek out and transform standard transactions into personalized stories and memorable experiences
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Time Management – the ability to efficiently meet stringent deadlines while maintaining a relaxed and unhurried demeanor for guests.
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Digital Fluency – must be proficient in new age technology and systems
