JOB SPECIFICATION: HOUSEKEEPING AND / LAUNDRY ATTENDANT
We are currently looking for a passionsate, attentive and hardworking Housekeeper and / or Laundry Attendant to join our establishment and to support the operations of the facilities in which the job candidate will work. The successful candidate will be working in a fast-paced environment within the hospitality industry.
Job responsibilities and duties will include:
Laundry:
- Maintain a record and / or inventory of which laundry belongs to whom
- Follow laundry care labels at all times
- Check incoming laundry for stains and / or damage
- Identifying and reporting any laundry stains and / or damage and / or laundry to be condemned to management
- Removing stains from laundry by following and using the correct procedures as required
- Keep the need to stain treatment to a minimum
- Handle all laundry, laundry equipment and room items with absolute care and responsibility
- Performing minor sewing duties, if approved and required
- Sort laundry by classification and colour
- Sorting, washing, drying, ironing and folding all laundry
- Dry Cleaning: Sort items for dry cleaning and report these items to management on the inventory list
- Pre-treat and rinse heavily soiled laundry
- Operate the washing machine(s), tumble dryer(s) and hand iron(s) and all premises machinery effectively and responsibly
- Adhere to all laundry machine instructions including load levels at all times
- Clean laundry machines and dispensers as required
- Ensure laundry machines are properly maintained and problems are reported to management
- Maintain records of laundry washed and ready to be returned
- Maintain cleanliness and orderliness of the laundry room and / or premises at all times
- Monitor and ensure adequate supplies of cleaning materials and report additional requirements thereof to management
- Be willing and available to perform any and all reasonable duties and responsibilities that may be required and instructed to be performed by management Housekeeping:
- Complete all housekeeping tasks and responsibilities within the stipulated time period
- Follow the housekeeping checklist at all times as prescribed by management
- Perform an initial checklist of all room necessities as required
- Report any and / or all missing / lost / client item(s) and / or damages to management
- Reporting any breakages that occur during the cleaning process
- Informing the line manager of repairs that need to be done
- Scrubbing, cleaning and sanitising bathroom floors, toilets, sinks, showers, bath and kitchen fixtures and appliances. Wash and dry dishes and store clean kitchen items in the cupboards
- Dusting shelves, light fixtures, picture frames, tables, and chairs
- Cleaning and sanitising all room surfaces i.e. bedroom, bathroom, lounge, TV, dining rooms, balconies, patios and kitchen
- Reporting and removing stains from various surfaces following the prescribed procedures once approved
- Washing and drying windows including shower glass panels as required
- Removing and replacing linen, towels, amenities and making the beds as required
- Removing any left-over items from fridges, microwaves, washing machines where required
- Clean out disposables and / or dustbins and replace dustbin bags
- Vacuuming and cleaning upholstery, carpets and sweeping, and mopping all floors of various types
- Spot cleaning all furniture handles, doors and frames, including door and window handles
- Perform a final checklist of room preparation ensuring it is prepared as per management’s specifications
- Delivers on management plans and objectives, where management initiatives and targets are achieved
- Collaborates with management, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Be willing and available to perform any and all reasonable duties and responsibilities that may be required and instructed to be performed by management
Candidate Qualifications, Knowledge, Skills and Experience:
- Grade 12 or equivalent and currently studying or completed a course at the International Hotel School or similar institution would be highly advantageous
- Must have own cell phone
- Must have own reliable transport
- Prior experience within the hospitality industry is preferable, but not essential
- Familiarity with cleaning detergents and laundering equipment
- Ability to stand for long periods, be physically fit, be able to lift up 10Kg unaided
- Must be able to read and write in English
- Good command of the English language
- Must be punctual, responsible, honest, trustworthy and dependable to fulfil obligations
- Attention to detail and able to perform with minimal supervision
- Ability to multitask and show initiative by taking control of assigned tasks
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Excellent analytical and problem-solving ability. Basic arithmetic skills
- Excellent work ethic and outstanding time management skills
- Hands-on approach with a can-do work ethic
- Excellent organisational, interpersonal and communication skills
- Friendly, professional and service oriented
- Commitment to delivering exceptional client service and MUST have a passion and aspire to work within the hospitality industry
- Flexible attitude to work hours over a 6 day roster, including weekends and public holidays when required
- Be readily available to work on Sundays if required
Kindly Note: Should you need receive any feedback on your Application within 2 weeks of applying, please consider your Application as Unsuccessful
