Career Growth Hospitality Recruitment is looking for an F&B General Worker for a Luxury Hotel based in Sea Point. You main goals are to assist in providing exceptional guest service and creating memorable experiences for guests.
Candidate Responsibilities:
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Health & Hygiene standards are upheld according to Hotel procedures
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Assisting in setting up and breaking down of Restaurant Operations/ Conferencing or Special Events
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Assist Management in the opening and closing duties of the Restaurant/Bar/Banqueting/Room service
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Ensure that Hotel Policies and procedures are followed at all times to ensure guest satisfaction
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Deal with guest complaints and queries immediately and efficiently
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Ensure that the bar team are following the Hotels Policies and Procedures regarding beverage services
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Perform duties of a barman in the Food and Beverage department of the Hotel as directed by Management
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Dealing with guest comments/requests promptly to ensure the acquisition and Maintenance of guests
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Drive broader goals of the hotel in terms of bar general services by planning and achieving objectives
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Meet, greet and interact with all our guest with a friendly and welcoming smile
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Continuously upselling and aiming to reach revenue budget
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Operate point of sale system and doing cash up daily.
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Maintaining high standards of safety and cleanliness in the bar area according to QPRO
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Actively involved in the daily, weekly, monthly beverage stock takes
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Efficient cost management plan must be in place and followed regularly.
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The employee is familiar with and performs to the minimum guest Service Standards laid down within his/ her area of work and responsibility
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Ensure to comply with financial procedures of the hotel and handle payments and cash according to the set code of conduct
Requirements
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Grade 12 (Matric) or equivalent
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Hospitality management qualification would be a great advantage
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Recent work experience in a same or similar position
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Excellent communication skills in English, written, verbal and telephone etiquettes
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Excellent guest relations skills, guest service driven, extremely passionate for this industry, a team player with a positive attitude
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Well groomed, presentable and professional manner
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Ability to work shifts, including weekends and public holidays
