Join our dynamic Revenue Team, as a Revenue Assistant. This role is crucial in helping us maximize revenue across all properties in our group by adhering to and enhancing established revenue practices. You will play a key role in maintaining relationships with Owners, Owner representatives, and external stakeholders, while upholding the hotel's esteemed reputation.
Key Responsibilities:
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Analyze daily pick-up and loss reports from properties, addressing any irregularities.
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Review occupancy reports and suggest rate adjustments for peak and off-peak periods.
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Support Sales, Group Reservations, and Reservations teams with rate inquiries and negotiations.
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Build and manage rates in Opera PMS, ensuring consistency and accuracy.
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Maintain rate parity between the hotel and online travel agencies (OTAs).
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Assist with rebate requests from Sales and Reservations.
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Handle and respond to emails related to revenue management.
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Manage escalated queries effectively and complete necessary reporting.
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Collaborate with the Sales Coordinator to ensure effective communication across departments and properties.
Skills & Knowledge Required:
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2-3 years of experience in hotel revenue management.
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Hospitality diploma or equivalent qualification preferred.
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Ability to thrive in a fast-paced, high-pressure environment.
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Willingness to work flexible hours and shifts as needed.
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Strong communication skills, both written and verbal.
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Exceptional attention to detail and organizational skills.
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Proficiency in Opera PMS, Microsoft Word, and Excel, with configuration segment experience preferred.
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Previous experience with revenue reporting and online travel agents’ extranets.
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Understanding of market segmentation, forecasting, and budgeting.
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Strong guest-centric approach with the ability to work independently and as part of a team.
