Join Onyx Hotel in Cape Town as a Porter, a crucial frontline role responsible for efficient guest luggage handling, supporting seamless arrivals and departures, and enhancing guest experience through personalized service. This permanent position requires excellent English communication skills, strong customer service orientation, reliability, and the ability to remain calm under pressure. Successful candidates will demonstrate flexibility to work shifts including weekends and public holidays, teamwork, and adherence to hotel policies and procedures. Key responsibilities include secure luggage management, assisting with guest rooming, coordinating transport arrangements with Duty Managers, and maintaining front office cleanliness and presentation. Applicants must hold a Grade 12 or National Certificate and possess a professional attitude committed to delivering exceptional hospitality within a dynamic, fast-paced environment at a leading Western Cape hotel.
- Minimum education level of Grade 12 or National Certificate.
- Fluent in English with excellent written and verbal communication skills.
- Proven customer service experience in a hospitality environment is preferred.
- Ability to handle guest luggage efficiently and safely.
- Strong interpersonal skills with the ability to personalize guest interactions.
- Reliable, punctual, and able to work flexible hours including weekends and public holidays.
- Physical stamina to perform manual handling and prolonged standing or walking.
- Professional attitude with a commitment to uphold company policies and standard operating procedures.
- Ability to remain calm and composed under pressure in a fast-paced environment.
- Team player with the willingness to assist colleagues and management as needed.
- Efficiently handle guest luggage during arrivals and departures, ensuring safe and secure transportation to and from guest rooms.
- Provide courteous and personalized service to guests, enhancing their overall experience and addressing their needs promptly.
- Assist with guest rooming by coordinating with Front Office and Duty Managers to ensure smooth check-in and room assignments.
- Maintain cleanliness and organized presentation of the front office and lobby areas to uphold the hotel's standards.
- Coordinate transport arrangements for guests in collaboration with Duty Managers, ensuring timely and accurate service delivery.
- Adhere strictly to all company policies, procedures, and safety protocols to promote a professional and secure environment.
- Demonstrate flexibility by working shifts, including weekends and public holidays, to support operational requirements.
- Exhibit physical stamina necessary for manual handling tasks and standing or walking for extended periods.
- Remain calm and composed under pressure, effectively managing high traffic periods with professionalism.
- Collaborate proactively with team members and support management as needed to foster a cohesive team environment.
