Internal Sales Consultant
We are looking for a dedicated, enthusiastic, and customer-focused individual to join our Internal Sales team. This role involves daily interaction with parents and school representatives, requiring excellent communication skills, patience, and a professional approach. The successful candidate will thrive in a fast-paced environment and be committed to delivering exceptional customer service.
Key Responsibilities
- Engage with parents and school representatives in a professional, friendly, and courteous manner.
- Provide exceptional customer service and assist with queries in a solution-oriented manner.
- Accurately capture customer information, orders, and related data.
- Maintain detailed and accurate records.
- Handle telephone and email enquiries efficiently and professionally.
- Work effectively during peak periods, particularly the busy back-to-school season.
- Collaborate with team members to ensure smooth daily operations.
- Assist in various administrative and sales support functions as required.
- Contribute positively to the overall customer experience and company objectives.
Requirements
- Matric certificate.
- Own reliable transport.
- Fully bilingual in Afrikaans and English (spoken and written).
- Excellent telephone etiquette and communication skills.
- Strong computer literacy, including Microsoft Excel, Word, and email.
- Ability to work independently and take initiative.
- Strong attention to detail and accuracy.
- Excellent organisational and time-management skills.
- Team player with a flexible and cooperative attitude.
- Passion for delivering outstanding customer service.
- Previous experience in the stationery industry will be advantageous but is not essential.
Personal Attributes
- Patient, calm, and professional under pressure.
- Friendly and approachable personality.
- Strong problem-solving skills.
- Reliable and dependable.
- Positive attitude and willingness to learn.
Remuneration
Salary will be discussed during the interview process.
Job Type: Permanent
Willingness to travel:
Work Location: In person
