Wood are looking for Deskside Support Coordinators to help deliver day to day IT support for simple IT issues through our IT user support tool service. This support will be provided by telephone, email and chat applications in order to provide a quick resolution of simple IT issues. There will also be a requirement to provide onsite supportfor technical solutions and offer guidance and support face to face. We are looking for individuals who would be able to provide successful resolutions with a high level of client satisfaction.
This is an opportunity for you to join Wood at an exciting phase where we are looking to develop a new way of working with your ideas helping to shape the future of IT within Wood. Wood ins involved in a number of innovative projects and we focus highly on attracting, retaining and developing talenet within the IT team. You have the opportunity to be the face of IT, in a pivotal role, with opportunities to constantly develop your skillset as me move to new technologies.
Qualifications:
Proven experience within IT Desktop Support
Knowledge, skills and experience:
- Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
- Hands-on experience with Windows OS, mobile devices, peripherals, Intune and SCCM deployment methods as well as excellent proven troubleshooting skills.
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions.
- Ability to provide step-by-step technical help, both written and verbal
- Excellent problem-solving and multitasking skills
Personal attributes:
- Effective communication, both verbally and in writing
- Strong problem-solving ability.
- Customer-oriented attitude
- Ability to handle frustrated or stressed users with empathy.
