The employee is responsible for ensuring that all valid BSP airline tickets are invoiced on a daily basis. Ticket refunds as per Q85 &Chrono Desk should be cleared on a timeously basis. ADM/ACM to be monitored and cleared timeously. The employee will need to ensure that ticket errors are limited to the minimum and corrected in the correct time period.
Efficiencies: Ensure all requests are documented.
Profit Performance: Submittal of refunds.
- All refunds with a value of more than R10 000 to be approved by Supervisor.
- Ensure that refund checklist is completed as well as calculation sheet before refund is processed.
- Ensure all Refunds Notices & Applications are validated on correct IATA and Airline code.
- Ensure that all required docs are attached to the applicable refund notice/application and are filled in correctly and attached accordingly. E.g.: Cancellation fees from Galileo, new ticket issued for client or death certificate to have cxl fees waivered etc.
- All refunds, tickets & back up documentation are to be scanned on a daily basis before being submitted to BSP or to the airline.
- For all direct credit card refunds that are applied via GDS, credit notes are to be done in the same BSP period that it is submitted. For all direct cash refund credit notes will only be done as soon as it appears on the billing.
- Credit notes must be done for all refund applications that appear on the billings; this is to be completed within 1 week of receiving the billings.
- Follow-ups are to be done all refund applications in BSP Link, notes to be made on refund regarding the follow-up done.
- A refunds report to be forwarded to operations on a weekly basis this include all divisions.
- Responsible to ensure that refunds are done on time.
Client Satisfaction and Retention:
- Queries to be responded to within 24 hours.
People:
- Assist with any task assigned to you by management.
- Provide assistance to your team members where necessary.
- Build a good team spirit with colleagues.
- Teamwork – assist your team as well as fellow colleagues as and when required. Feedback as to whether tasks are completed in time and also attitude towards assisting others.
Minimum Requirements:
- Matric Qualification.
- BSP Accredited.
- Minimum 4 years of experience
Knowledge:
Technology & Systems:
- Galileo Technology and Systems.
- Amadeus.
- BSP Link.
- AGM.
Work Location: In person
