Position: Hotel Receptionist/Manager
R16K and commission
Location: Zorgvliet Wines, Stellenbosch
Zorgvliet Wines, nestled within the scenic vineyards of Stellenbosch, is looking for an enthusiastic and guest-oriented Hotel Receptionist to become a part of our welcoming family. We are seeking an individual who can provide our guests with an exceptional first impression and ensure that their stay with us is an unforgettable experience.
Responsibilities:
Offer a warm and friendly welcome to all guests upon arrival and assist them with check-in and check-out procedures
Handle reservations both over the phone and online, managing bookings and guest inquiries with professionalism
Provide information to guests about hotel facilities and local attractions, making recommendations to enhance their stay
Address guests' needs and complaints, ensuring they always feel listened to and taken care of
Manages housekeeping teem and coordinate with maintenance teams to ensure room readiness and address any issues promptly
Maintain accurate guest records and manage billing processes
Support the hotel's broader team by collaborating successfully across departments
Manage staff, including hiring, training, and scheduling
Ensure adherence to the highest standards of hospitality and cleanliness
Collaborate with the culinary team to enhance the guest dining experience
Coordinate with the events team to ensure flawless execution of functions
Check on guests at the restaurant
Qualifications:
Previous experience in a hotel reception or front desk role.
Outstanding communication and interpersonal skills
Ability to work efficiently both independently and as part of a team
Strong organizational skills with attention to detail
Proficiency in using hotel management software, Semper, Night Bridge Pastel, and MS Office applications
A friendly and professional demeanour
Fluent in English; additional language skills are a plus
Flexibility in working hours, including weekends evenings and holidays
Strong leadership skills with the ability to motivate a team
Excellent communication and interpersonal skills
Proficient in budgeting, forecasting, and report generation
Familiarity with the Stellenbosch area and its offerings is a plus
Own transport
Good health
Restaurant Front of house experience
Payroll and pastel accounting will be an advantage
If you share our passion for delivering unparalleled hospitality and want to contribute to the memorable experiences of our guests, apply to join our Zorgvliet Wines team today.
To apply, please send your resume along with a cover letter explaining why you're the perfect fit for the role to [email protected] with the subject line "Hotel Receptionist Application."
Please apply with your CV. Please include a recent work appropriate photograph on the front page.
Due to the high volumes of responses, please note we are only able to respond to shortlisted candidates. If you are shortlisted, you can expect a response within 3-5 working days.
Job Type: Full-time
Pay: From R16 000,00 per month
