Career Growth Hospitality Recruitment is looking for a strong and experienced Front Office Manager to join the team at a 4* Hotel in Sandton. You will be responsible for overseeing the smooth operation of the front desk department, ensuring that guests receive exceptional service from check-in to check-out while managing the front office staff and coordinating with other hotel departments to maintain high operational standards.
Proficiency in hotel PMS systems is a must to excel in this position along with excellent attention to detail excellent communication skills.
Responsibilities:
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Oversee daily operations of the front desk, ensuring smooth check-in/check-out procedures.
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Provide excellent guest service, addressing complaints and resolving service issues.
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Manage the front office team, including hiring, training, and conducting performance evaluations.
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Create and manage staff schedules, ensuring adequate coverage.
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Handle guest reservations, modifications, and cancellations.
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Ensure proper communication between front office and other hotel departments.
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Monitor room availability, optimizing occupancy levels.
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Maintain an accurate guest billing system, overseeing financial transactions at the front desk.
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Ensure compliance with hotel policies and procedures.
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Collaborate with housekeeping to ensure rooms are ready for guests upon arrival.
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Manage front desk supplies and equipment, ensuring availability for staff.
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Uphold and enforce safety, security, and cleanliness standards.
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Provide leadership during busy periods and assist with guest inquiries or issues.
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Generate front office reports for management, such as occupancy, revenue, and guest satisfaction.
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Implement guest loyalty programs and encourage guest feedback.
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Ensure team members are knowledgeable about hotel facilities, services, and local attractions.
Requirements:
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Proven experience as a Front Office Manager or a role at a supervisory level at a 4-star hotel
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Strong leadership and team management skills
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Excellent communication and interpersonal abilities
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Proficient in hotel management software (e.g., Opera, Protel, etc.)
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Strong organizational and multitasking skills
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Ability to handle guest complaints professionally and efficiently
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Knowledge of front desk procedures, reservations, and financial transactions
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Ability to work flexible hours, including weekends and holidays
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Customer service-oriented with a focus on guest satisfaction
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High school diploma or equivalent (a degree in hospitality management is a plus)
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Fluency in English (additional languages are a plus)
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Familiarity with safety and security procedures
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Attention to detail and ability to work under pressure
