Junior dispenser/ Experienced frontliner
Position purpose:
To deliver an outstanding patient experience across both our optometry and audiology departments while ensuring efficient front-of-house service and back office administration. This role is central to creating a warm, organized and professional environment and will take ownership of the patient journey.
Key responsibilities:
- Create an exceptional first impression by warmly welcoming every client.
-Manage appointments, diaries, reminders and follow-up communication for optometry and audiology.
- Coordinate the complete administrative journey for Bril Audiology patients.
- Answer phones, emails and whatsapp professionally and promptly
-Prepare documentation, quotations, invoices and assist with medical aid administration where needed for both departments.
-Support orders, repairs, supplier communication and stock administration for both departments.
- Assist in dispensing of frames and optical admin tasks where needed.
-General office administration
Customer Experience Expectations:
- Treat every patient with empathy, professionalism and respect
- Resolve concerns promptly and proactively.
Requirements:
- Dispenser qualification / Optical assistant
- Previous optical experience preferred
- Excellent organizational and communication skills
- Computer literacy and Optimax experience would be beneficial.
- Fluently speak Afrikaans and English
Personal Attributes:
- Friendly and energetic personality, compassionate and people focused.
- Attention to detail
- Professional appearance and positive attitude
- Reliable, proactive and accountable
- Team player with willingness to learn
Work Location: In person
