Support Services Engineer
About Us:
We are the tech company with people at heart.
At Advania, we believe in empowering people to create sustainable value through the clever use of technology. As one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365, and Microsoft 365, we have a proven track record of success in delivering transformational IT services.
Position Overview:
We are looking for a Support Services Engineer to join our team in Cape Town. This is a varied role where you will provide technical support to a wide range of users. It is an excellent role to grow your technical support skills set and increase your experience of working with a wide range of clients.
Responsibilities:
Day-to-day responsibilities of the role will include:
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Taking ownership of incidents or requests allocated to them or their relevant virtual team ticket queue and professionally manage them through to resolution or escalation
- Ask targeted questions and apply accurate troubleshooting
- Contribute fully as an active team member and ensure personal and team objectives are achieved.
- Collaborate with other teams to maintain standards and functionality
- Report potential client facing risks
- Report customer feedback and potential product request
- Collaborate with other teams, where required, to maintain standards and functionality
Qualifications & Experience:
The right candidate for this role will have experience of providing technical support in a professional environment.
In addition, any candidate should also have experience of:
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Working with M365
- Working Azure/Azure AD
- Using and working with Microsoft Intune
- Windows Servers (full range)
- Antivirus Products
- Remote access such as AVD/VDI, VPN
Click here for the list of benefits.
This is a remote-first hybrid role. See here for details about our hybrid workstyle.
Select one: #LI-Remote, #LI-Hybrid, #LI-Onsite
Our Selection Process:
We are committed to ensuring an equitable experience for all candidates, regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
Please do let us know if you’ll need any reasonable adjustments as part of the selection process by highlighting these on your application form.
