The position of Associate Remediation Specialist is a key player at TransPerfect. Specialists execute document accessibility projects from the start to the finish and serve as a vital resource for ensuring our clients' digital content is inclusive. Individuals in this role focus on PDF and document remediation in line with WCAG 2.1/2.2 guidelines, directly helping global organizations stay compliant with critical accessibility legislation (including the ADA, ACA, and the EU Accessibility Act). This role is ideal for detail-oriented individuals looking to build a career in digital accessibility and compliance.
Responsibilities:
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Be responsible for the entire life-cycle of all document remediation projects assigned to the individual
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Remediate PDFs, Word documents, PowerPoints, and other digital formats by properly adjusting tags, reading order, and alternative text to meet WCAG 2.1/2.2 standards
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Juggle multiple projects and priorities simultaneously in a fast-paced environment
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Understand and abide by individual project instructions
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Liaise with sales and project management staff to clarify project parameters
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Coordinate with quality personnel and utilize assistive technologies to ensure that the remediated documents perfectly comply with instructions and global accessibility laws
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Communicate any issues/problems that arise
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Distribute information to sales staff in a timely manner
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Familiarity with or a strong desire to learn digital accessibility guidelines (WCAG 2.1/2.2) and related legislation (ADA, ACA, EU Accessibility Act)
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Experience with document tagging, structural accessibility, or screen readers (such as JAWS or NVDA) is a strong plus
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Excellent written and verbal English communication skills
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Minimum Bachelor’s degree or equivalent
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Excellent problem solving and analytical skills
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Customer service and/or project management experience
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Strong interpersonal skills
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Effective time management
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Strong organizational skills, attention to detail, and the ability to multi-task
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Working knowledge of MS Office and Adobe Acrobat
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Ability to prioritize and schedule tasks and work in a team environment.
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Must be willing to learn new things, be open to challenges and thrive on success
