Hospitality and Outdoor – Urgent Vacancy – Director of Front Office
Luxury Hotel – Cape Town
The Director of Front Office is to assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations & Retail. Large luxury Hotel experience is essential!
Requirements:
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Must have experience in senior Front Office / Hospitality Management positions minimum 5-8 years. (Essential)
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Ample knowledge of MS Office Suite.
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Sound experience and proven track record of having made targets.
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Excellent product and market knowledge, including international trends.
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Great knowledge of product and supply.
Description:
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To assume full responsibility for the overall Front of House property operations, which include Reception, Guest Relations, Retail.
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Meet with the General Manager as required and update on property operations.
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To maintain and ensure the good will of the brand at property level.
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To be a key ambassador of the property and its brands including hosting Site Inspections, communicating with the market and hosting journalists.
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To ensure the developed property standards are upheld and maintained.
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To ensure the departmental management personnel of the property is up to the standard, ensuring a streamlined and effective structure in line with hospitality trends.
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To ensure effective departmental meetings take place, accurate minutes are taken and follow ups completed.
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To have weekly one on one meetings with all HODs reporting directly.
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To assist in the event that one of the management or HOD positions is vacant.
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To assist in achieving the best procurement agreements for the property.
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To keep the property innovative in its guest experience and up to date with both competitor offerings and current trends in the hospitality industry.
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To be readily available to deal with all guest queries and complaints. Responding to complaints to be dealt with in a pleasant, constructive manner always, using the feedback as a learning experience and platform for constructive discussion.
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To implement training and facilitate.
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To provide effective leadership through professional man-management and encouragement of all subordinates, including mediation.
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To drive and monitor the effective implementation and execution of the property Performance Management and Succession Planning processes.
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To carry out regular, meaningful performance appraisals conducted in such a manner that effective, open, two-way communication is maintained. To follow up and ensure that the agreed action and developmental plans identified at these appraisals are being affected.
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Assist in establishing and supporting community partnerships ensuring that the property is consistently presented in a strong, positive image to relevant stakeholders.
Package on offer:
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R 37 000 – R40 000 & company benefits
Starting Date: ASAP.
