About the Company:
My client is a reputable and customer-centric organization, known for delivering exceptional service to its guests and fostering a supportive and inclusive work environment for its employees. They are currently seeking a highly organized and proactive HR Administrator to join their team. This role is unique in combining human resources responsibilities with Guest Revu administrative tasks, ensuring smooth operations and a positive experience for both employees and guests.
Key Responsibilities:
Human Resources Administration:
Drafting Contracts and Addendums: The HR Administrator will be responsible for preparing and updating employment contracts, addendums, and induction documents using templates.
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Employee Files Management: This role involves reviewing and updating all employee files to ensure compliance and organization.
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Policy Management: The successful candidate will assist in reviewing and updating the Code of Conduct, drafting new policies, and supporting various HR projects.
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Employee Relations and Industrial Relations: A key responsibility will be managing employee relations, including overseeing disciplinary hearings, providing guidance to General Managers (GMs) on handling employee matters, and advising on labor laws and best practices.
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Performance Appraisals: The HR Administrator will coordinate quarterly performance appraisals, manage appraisal documentation, and ensure proper filing and record-keeping.
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Injury on Duty (IOD) Claims: Managing IOD submissions, processing claims, and following up on any injuries as required will be part of this role.
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HR Reporting: The HR Administrator will assist with HR reporting, including Employment Equity and SETA/Pivotal Training submissions, and support BEE submissions.
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Onboarding and Support: The candidate will implement onboarding processes, prepare onboarding documents, and provide support to GMs in addressing employee issues and guiding them on HR procedures and protocols.
Guest Revu Administration:
Daily Guest Revu Tasks: The HR Administrator will spend approximately 2 hours daily evaluating and replying to guest reviews, ticketing reviews to the appropriate personnel, and following up on recurring incidents.
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Issue Resolution: Ensuring prompt resolution of guest issues by coordinating with the appropriate hosts and maintaining communication with guests through email or phone will be essential.
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Platform Management: The role includes ensuring all links to online travel agencies (OTA) such as Expedia, Booking.com, and Google are active and resolving any unlinked queries.
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Monthly Reporting: Preparing and distributing monthly reports, including sentiments, NPS scores, most prominent issues, response times, and resolution times, will be required.
Booking.com and Finance Admin Support:
Booking.com Admin Reports: The successful candidate will assist with daily and weekly analysis and reporting tasks related to Booking.com.
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General Finance Administration: Providing general administrative support to the finance team, including data entry, record keeping, and report preparation, will be part of the role.
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Excel Reporting: Proficiency in using Excel to create, update, and maintain various HR, guest service, and financial reports is essential.
Qualifications and Experience:
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A relevant qualification in Human Resources, Business Administration, or a related field - PREFFERABLE
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Fluent in English and Afrikaans
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A minimum of 2-3 years of experience in HR administration or a similar role.
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Familiarity with labor laws and employee relations practices.
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Strong organizational and multitasking abilities, with a keen eye for detail.
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Experience with Guest Revu or similar guest feedback management platforms is advantageous.
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Proficiency in Excel and other Microsoft Office applications.
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Excellent written and verbal communication skills.
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Strong problem-solving skills and the ability to handle sensitive matters with discretion.
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The ability to work independently and as part of a team in a fast-paced environment.
