Business Unit: Europcar and Tempest Car Hire
Reporting to: Risk Collections Manager
Location: Bruma, JHB
Position overall objective:
Responsible for reaching out to customers to collect payment for debt incurred as a result of unforeseeable circumstances. Acts as the liaison between branches and clients and manages overdue accounts. To support and assist the credit control department in the collection and allocation of payments due. To support and assist in minimizing the risk and exposure to bad debt.
Minimum Experience
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2 years of experience in debt collections
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1 year experience with customer negotiations
Minimum Qualification
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NQF Level 4 qualification (Grade 12 or equivalent)
Minimum Requirements
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Credit management knowledge essential
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Computer Literacy, specifically Microsoft Excel at an intermediate level.
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Receive claims file, prepare for the collection process within 24 hours of receipt.
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Collect payments on debt incurred as a result of damages.
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Create and maintain a list of overdue receivables.
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Prepare speed-point transactions to be processed when applicable.
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Organize list according to severity of delinquency.
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Locate customers using credit bureau information and background checks.
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Ensure efficient debt collection.
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Inform clients of overdue accounts and amounts currently owed and endeavor to collect payment.
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Review internal memos and blacklist or remove clients from ITC credit bureau.
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Blacklist customers on the vehicle rental system.
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Ensure all customer information is correct, including phone numbers and addresses.
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Investigate, analyze customer disputes/queries and assess and test validity of the claims.
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Set up repayment plans and acknowledgement of debt.
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Review commitments to repay debt.
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Send invoices of delinquencies to collection agencies.
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Follow up with collection agencies.
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Prepare journals with supporting documentation for the claims department, to be checked by the claims department team leader.
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Policy and procedure adherence.
Competencies
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Debt collection
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Interpersonal/ “people” skills
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Negotiation skills
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Administrative skills
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Accurate
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Attention to detail
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Computer literate
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Target driven
Personal attributes
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Deadline orientated – must demonstrate an acute sense of urgency and commitment.
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Work in a fast-paced office environment
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Work well under pressure
