Location: Remote — South Africa
Company: Ultaca (home of Door Buddy)
Job type: Full-time, independent contractor (35–40 hours per week)
Make content that a million pet parents will love
Do you live for short-form video and scroll-stopping design? Ultaca LLC — the US company behind Door Buddy, the brand that invented the no-cut cat door and now helps over a million households — is looking for a Social Media Specialist & Content Creator to own the content that keeps our brand loved.
This is a creative-first role for someone who's genuinely great at making video and graphics: turning raw clips and product footage into polished Reels, TikToks, and Shorts, and designing thumb-stopping posts that bring cats, dogs, and the families who love them to life. You'll also look after our community and help our customers — but the heart of this job is creating great content, every day, and working alongside AI tools to do it faster.
If you take pride in a strong portfolio and in showing up consistently, you'll fit right in.
About us
Door Buddy isn't just a pet product — it's a solution pet parents reach for the moment a new puppy starts raiding the litter box, or a curious toddler discovers the cat's space. We design and assemble our products in the USA, we stand behind them with a 90-day money-back guarantee, and we talk to our customers like the fellow pet lovers they are. Warm, helpful, and real — never corporate.
What you'll do
Content creation — video & design (the core of the role)
- Create excellent content — especially short- and long-form video (Reels, TikToks, Shorts, and longer YouTube how-tos/explainers). A lot of this is taking raw footage from customers, influencers, and UGC creators and editing it into polished, on-brand video.
- Design eye-catching graphics, thumbnails, and photo/visual posts for cat, dog, and baby-safety households.
- Bring a strong creative eye and a point of view on what makes people stop scrolling.
Social media & community
- Plan, schedule, and publish content across Instagram, Facebook, TikTok, Pinterest, and Google Business Profile (we use a social scheduling tool).
- Manage the community daily — reply to comments and DMs, spark conversations, and keep our presence active and friendly.
- Find and coordinate influencers and UGC creators — directly and through partnership platforms (such as Pupfluence) — to grow our content library.
Paid advertising creative
- Partner with our Marketing Director to turn briefs into advertising creatives (static and video) for paid campaigns on Meta, Google, Amazon, and other channels.
Email & marketing support
- Support day-to-day email and newsletter work alongside our Marketing Director, and design supporting assets in Canva, CapCut, or similar.
Customer service (a supporting part of the role)
- Help look after our customers through written communication — email and our social and marketplace inboxes (Shopify, Walmart, Amazon). No phone calls.
- Look up orders and process refunds/replacements in Shopify following our workflows, and help manage website, Google, and Amazon reviews.
- Keep our tone warm, consistent, and solution-focused — our customer care is a big part of why people trust us.
What makes you a great fit
Must-haves
- A portfolio or reel of video and graphic content you personally created. This is required — it's the single strongest signal for this role.
- Excellent video editing — you can take existing footage and turn it into scroll-stopping short- and long-form video. Original filming is a plus, but the heart of this is vision and editing.
- Strong graphic design skills — comfortable creating on-brand visuals in Canva, CapCut, Adobe (Premiere/Photoshop), or similar.
- Comfort and skill with AI tools — we use AI daily; Claude experience is strongly preferred. You're curious and quick to adopt new tools.
- Reliability and consistency — you deliver your full weekly hours dependably and communicate proactively. (Please only apply if you can commit to consistent full-time hours.)
- Solid social media experience across the major platforms, ideally 2+ years.
- Warm, clear, professional written communication — you're happy to help customers as part of your week.
- A reliable computer, high-speed internet, and a dedicated, quiet workspace.
Nice-to-haves
- Experience creating paid advertising creatives for Meta, Google, or Amazon.
- Experience with social scheduling, email marketing, or e-commerce tools.
- A love of pets (you'll be making content about cats and dogs all day).
- Matric plus a certificate/diploma in marketing, media, design, or a related field.
Hours & working style
- Full-time: 35–40 hours per week — a real commitment, not a side gig.
- At least 20 of your hours must overlap with USA Central Time business hours.
- Within that, you set your own schedule — but we'll expect you to keep to the hours you set.
- Light weekend monitoring: a quick daily check of the inboxes over the weekend to catch anything urgent. Not full weekend shifts.
- Fully remote, based in South Africa.
Engagement & pay
This is an independent contractor role. You'll invoice for your hours, track time using our time-tracking software (Time Doctor), and be paid internationally. Pay is R140–R160 per hour, depending on experience.
How to apply
Send us:
- Your CV
- A short cover letter on why this role fits you
- Your portfolio — a reel, links, or samples of video and graphic content you've created or edited. Paste the links directly in your cover letter. This is required — no samples, no consideration.
We read every application and can't wait to meet the person who'll help the next million pet parents fall in love with Door Buddy.
Job Type: Full-time
Pay: R140,00 - R160,00 per hour
Application Question(s):
- Can you commit to consistent full-time hours (35–40 per week), with at least 20 hours overlapping USA Central Time business hours? (Yes/No)
- This role includes customer service (written — email and social/marketplace inboxes) as a supporting part of the week. Are you comfortable with that? (Yes/No)
- Have you edited short- or long-form video (Reels, TikToks, Shorts, or YouTube how-tos/explainers) from existing footage in a professional or freelance capacity? (Yes/No)
- Have you used AI tools such as Claude, ChatGPT, or similar in your work? Please briefly describe how.
- Do you have a portfolio, reel, or links showing video and graphic content you personally created? Paste the link(s) in Cover Letter or Message. (Deal-breaker — "Applications without samples won't be considered.")
Experience:
- Social Media/Content creation: 2 years (Required)
Work Location: Remote
