Job Summary:
The Implementation Specialist is responsible for onboarding, offboarding, software configuration, training, and troubleshooting for new clients. This role will perform pre, during, and post-implementation support, training, and development of knowledge transfer materials for customers as well as drive and maintain the implementation timeline.
Duties and Responsibilities
· Set expectations and deliver service for a portfolio of clients who are onboarding/ offboarding/making changes with their healthcare benefits.
· Gather and document requirements for each client’s plan design.
· Develop work plans, schedule estimates, resource allocation plans and implementation priorities
· Track progress, monitor, communicate project status regularly, and identify and resolve issues related to implementation
· Drive factual, timely and quality implementation tracking, analysis, reporting and communication
· Proactively manage plan expectations and commitments by partnering with all project stakeholders
· Partner with Account Management to ensure items are tracked, documented and closed per communicated plan and client specifications
· Work closely with key business partners during the lifecycle of the project.
· Support and track testing activities during client engagements, including testing of system configuration and troubleshooting.
· Provide feedback of implementation challenges and attempt to identify and mitigate any potential delays; escalate as needed
· Maintain documentation of all client and project-related activities, requirement, and status updates.
· Adhere to the project plan for onboarding /offboarding; assist clients with deliverables at each step to ensure the timeline is maintained throughout the implementation process.
· Update and maintain material for client’s use to assist with utilization of platform.
· Provide client support during and after the implementation process.
· Analyze each closed implementation to update project plan, review opportunities for improvement and provide feedback within team and for business partners.
Required Knowledge, Skills and Abilities
· Bachelor’s degree or equivalent experience preferred
- 2+ of experience implementing software products for clients, in a healthcare environment
- Experience with benefit administration platforms such as Javelina preferred
· Advanced knowledge of and experience in project management and/or benefits administration highly desired.
- Experience cultivating client relationships both virtually and face to face.
Job Type: Temp to perm
Pay: R10 000,00 - R20 000,00 per month
