Position : HR Intern
Department : HR
Location : Johannesburg
Reporting to : Recruitment Consultant
We are offering an exciting opportunity for a dynamic, driven, and ambitious individual to join the Human Recourses team as a HR Intern. If you are prepared for a challenge and want to make a positive contribution within a dynamic team environment; we are looking for you!
Purpose of the Role
The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.
KEY RESPONSIBILITIES
MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY
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Achieve monthly and annual sales targets
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Assist in setting up and driving sales at events/launches/retailer activities
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Provide feedback on sales/customer related issues or concerns timeously
BRAND MANAGEMENT
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Monitor competitor activity, stay up to date with current industry trends
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Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
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Adhere to and maintain brand standards at all times
STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS
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Ensure that stock is merchandised according to merchandising guidelines
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Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
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Stock administration, stockloss prevention, stock level control and management
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Implementation and adherence to operating procedures and policies at all times
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Asset control and security
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Point of sale
CUSTOMER EXPERIENCE
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Provide an exceptional and consistent client experience to all clients
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Uphold and reinforce the Client journey and experience standards
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Build relationships, loyalty and inspire confidence in clients by providing cosmetics services
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Use expert knowledge and skills when demonstrating products (make-up, skincare and fragrances) to clients
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Share make-up, skincare and fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
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Drive increased customer data base (attraction of NEW customers)
TEAMWORK
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Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
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Support and assist new team members with onboarding and orientation
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Ensure that exceptional; consistent standards are maintained
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Live the company values; conduct oneself with integrity at all times
ADMINISTRATION
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Daily tracking sheets/reports completed and submitted as required
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Implementation of CRM processes
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Retail reports and updates as required
COMPETENCIES
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Deciding and Initiating Action
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Working with People
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Relating & Networking
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Adhering to Principles and Values
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Persuading and Influencing
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Planning and Organising
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Delivering Results & Meeting Customer Expectations
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Coping with pressure and setbacks
REQUIREMENTS/QUALIFICATIONS
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Matric certificate
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At least 3 years cosmetics experience (Make-up, skincare and fragrances) within a retail environment
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Make-up artistry experience is advantageous
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Certificate in Beauty/Make-Up is advantageous
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Must be able to demonstrate expert knowledge and current industry trends
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Must be a team player, an active learner and problem-solver
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Must be willing to work weekends and shifts as required
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Must have own transport
Job: Sales and Service
Primary Location: Johannesburg
