Job Overview
Business Segment: Personal & Private Banking
Location: ZA, GP, Roodepoort, Ellis Street 4
Job Type: Full-time
Job ID: 80299479
Date Posted: 6/11/2024
Job Description
To provide a high level of service to Customers, SBIB provincial offices, SBSA branches,
stakeholders and Underwriters by resolving insurance policy queries on products according to business needs, to facilitate the development of customer loyalty through customer relationship management and to consistently portray a corporate image.
Qualifications
Completed Matric
NQF5
RE05 (advantage)
FAIS Qualification (an advantage) In terms of preferred qualification
Generic Qualification recognized by FSCA
Experience
Minimum of 2 years insurance industry experience; Minimum of 2 years administration /call center experience.
Product knowledge / Service knowledge an advantage
Insurance background an advantage.
Additional Information
Behavioral Competencies
Convincing People
Establishing Rapport
Examining Information
Following Procedures
Making Decisions
Technical Competencies
Client Servicing
Difficult Calls Management
Query Resolution
Risk Awareness
Telephone Caller Handling
Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or
[email protected]