Duties and Responsibilities
- Effectively manage the credit control department within the region
- Effectively manage and oversee the allocated debtor’s book
- Ensure that work is evenly distributed to the Credit Control and Client Services departments
- Supervise, guide and provide direction to the Credit Control and Client Services Teams
- Conduct Performance management, coaching and training of the Credit Control and Client Service departments
- To effectively implement the credit control policy at regional level and ensure full compliance
- Ensure that collections targets are achieved through telephone debt collection
- Liaise with the Regional Secretary, Manager Credit Control and Regional Chief Agent , Returns department and the Legal department as required
- Effectively execute instructions from the Regional Secretary
- Provide Feedback to Regional Secretary on the status of the outstanding of collections
- Ensure that the region always offer excellent customer service
- Ensure all provident fund claims captured and submitted to MIFA are complete and are submitted timeously
- Follow up and resolve outstanding documentation and other issues preventing claims from being ready to process are followed up and resolved timeously
- Ensure that escalated queries are resolved timeously
- Effect employer registration and change of status on the MIBCO system
- Compile and submit monthly reporting to the Regional Secretary
Knowledge / Experience / Skills / Abilities
- Minimum 3 - 5 years of credit control knowledge and experience with at least 2 years’ experience at a supervisory level
- Above average verbal and written communication and listening skills
- Ability to withstand pressure and provide the clients/customers with above average services
- Must at all times be diplomatic and assertive with customers/clients
- Ability to overcome obstacles and meet targets and deadlines, thereby producing the specified results
- Ability to work independently and use initiative along with problem solving abilities
- Ability to build strong effective relationships with all stakeholders, i.e. existing clients and potential clients as well as internal stakeholders, i.e. colleagues and management
- Must be a good team player and achieve objectives as set out by the Manager
- Must be meticulous in carrying out tasks/instructions etc
- Must have good interpersonal and decision making skills
- Must have good analytical skills with attention to detail
- Strong negotiation and report writing skills
- Experience and knowledge of the MIBCO Main Agreement and Monthly Returns is an advantage
- Strong administration experience
- People management experience in all aspects
- Customer orientated behavior
- Debt collecting experience is essential
