Duties/Pligte
Client service and image
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Receiving clients and visitors in a professional manner.
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Effectively managing access control and monitoring the entrance.
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Effectively managing enquiries.
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Providing basic and accurate information, e.g. knowledge of programme information.
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Correctly referring and directing clients to the appropriate person / venue.
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Presentability and cleanliness of person and ensuring that the reception area is tidy and presentable.
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Accurately and quickly responding to messages received.
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Being aware of all happenings on campus, e.g. courses on campus.
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Taking professional action during a problem situation.
Communicating with staff and clients
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Effectively answering, screening, and forwarding incoming phone calls to the applicable staff member or department.
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Assisting with various enquiries and providing basic and accurate information telephonically.
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Professionally managing the switchboard.
Administration
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Communicating with staff when packages arrive at reception.
Occupational health and safety
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Staying informed about emergency and evacuation procedures.
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Ensuring that first aid training and safety officer training are up to date.
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Managing the first aid kit at reception according to Occupational Health and Safety regulations.
Ad hoc
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Assisting the conference division, when needed, with venue-related queries or support.
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Performing other tasks as directed by the line manager.
Job Requirements/Pos Vereistes
- Matric (NQF 4) with at least three years' work experience in a customer facing role.
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Excellent verbal and written communication skills.
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Excellent interpersonal skills.
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Professional appearance and demeanour.
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Excellent telephone etiquette.
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The ability to communicate clearly and professionally in English with all clients.
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The ability to work independently as well as in a team.
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Contactable work-related references.
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Computer literacy, with proficiency in MS Outlook, Word and Excel.
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Proficient in Microsoft Teams.
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Willingness to work shifts.
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Willingness to provide extra services as required from time to time
Recommendation/Aanbeveling
- Fluent in at least one additional official South African language.
