Job Purpose:
The System Administrator is accountable to co-ordinate, plan and schedule the day-to-day activities of ICT support staff and assists the team to provide technical and training support services. Provides on-the-job training to team members and feedback regarding job performance and progress. Co-ordinates systems installations and assists to retrieve stored data. Investigates and resolves system malfunctions or escalates accordingly. Liaises with staff to achieve effective problem resolution.
Duties & Responsibilities:
Service Desk Support
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Deal with escalated tickets and queries
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Resolve high level incidents
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Report on issues and trends experienced
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Document new findings on service desk
Infrastructure Support
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Conduct daily checks on the IT infrastructure (LAN, WLAN, WAN, etc.) to monitor up-time requirements and ensure that systems are running optimally
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Install new servers when required
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Coordinate the deployment of systems and infrastructure within the campus
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Diagnose and troubleshoot where applicable and escalate to necessary internal or external parties
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Fulfill appropriate access requirements for new users
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Interact and liaise with vendors or service providers for support and troubleshooting, where necessary
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Monitor IT security systems and conduct periodic tests and checks to ensure that everything is in order
Software and Hardware Support
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Diagnose and troubleshoot hardware and software issues that are escalated from ICT Support
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Maintain campus software licences and ensure that campus equipment is licensed correctly
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Apply critical and security updates to servers and workstations.
ICT Project Support
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Arrange and facilitate training for new technologies to campus staff
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Build IT venues as per special projects and campus requirements
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Implement and deploy vulnerabilities as per Group AIT requests
People Management
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Driving a high-performance culture by taking accountability for an effective and well-articulated performance management process
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Conduct performance reviews in accordance with policies and procedures and take corrective actions where necessary
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Providing strategic guidance in the implementation of human resources policies, procedures and practices
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Lead the department by managing appointments, promotions, and industrial relations issues in conjunction with the Human Resources Support Service Unit
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Builds a robust, effective leadership pipeline, succession, and capacity.
Minimum Requirements:
Qualifications
Minimum
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NQF Level 5 Qualification – Higher Certificate in Information Technology
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ITIL Foundations Certificate
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Industry qualification – e.g. MCSE Advantageous
Advantageous
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NQF Level 6 Qualification – Diploma in Information Technology
Experience
Minimum
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2 years ICT Support / Service Desk Agent experience or similar
Advantageous
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1 year Experience in an educational institution
