- Provide technical support, troubleshooting and mantainance of the organisation's IT system to ensure smooth, efficient operations and seamless user expirience.
- Matric or equivalent
- Diploma/Certificate in IT related field
- Minimum of 3+ years of experience in a similar role (including remote desktop applications and help
desk software)
- Proficiency with Windows
- Mac operating systems (advantageous)
- Familiarity with basic networking concepts and troubleshooting (TCP/IP, DNS, DHCP)
- Certificates required CompTIA A+ & N+, Microsoft Certified IT Professional, ITIL framework
- Onboarding and off-boarding of users on the IT hardware, software and network.
- Provide support to all employees, ensuring accurate diagnosis and resolving of technical
issues in a timely manner.
- Manage end-to-end ticketing system in line with the ITIL framework to achieve agreed
SLAs
- Manage user accounts, permissions, and access controls in various systems, ensuring
compliance with company policies and security protocols.
- Conduct routine maintenance and updates on software and hardware to optimize
system performance.
- Setup and maintenance of Audio Visual (AV) equipment for meetings.
- Manage IT asset management register.
- Update and maintain knowledge base articles database.
- Collaborate with other IT team members on projects and initiatives to improve IT
services.
- Procuring of IT related hardware and software on the company's ERP system.
- Support the IT team in managing and troubleshooting network infrastructure, including
LAN, Wi-Fi, and internet connections.
- Install, configure, and maintain computer systems, printers, IP telephones, including
mobile services and other IT equipment.
- Provide ad hoc IT related duties as and when required.
- May require occasional after-hours support for urgent IT issues.
- Liaise with external vendors and service providers when required.
