Currently we are searching for a Customer Service Representative for Johannesburg, South Africa.
Responsibilities of this Post:
- Ensure that all incoming calls are answered promptly. Calls that need to be transferred must be transferred to the correct person.
- Liaise with internal Departments to resolve issues/queries.
- Ensure that all orders received, either telephonically or by email are invoiced on that day and invoiced correctly the first time.
- Manage the day-to-day requirements of our customers.
- To keep and maintain records of all orders and relevant documentation for easy reference and auditing purposes.
- Resolve Customer queries/complaints in a timely manner.
- Maintain operations by following policies and procedures reporting needed changes.
- Ensure all Internal Controls are complied with and take ownership and responsibility of the process so that Internal and External audits are passed as per SOP.
- Contributes to working as a team effort to maintain high levels of service.
Requirements of this Post:
- Three years experience as Customer Service Representative.
- Able to use own initiative and make decisions within the remit of the role.
- Strong Customer facing skills, including clear and precise communication.
- Enthusiasm and flexibility, a Team Player, able to work alone or within a team, with good inter-personal skills.
- Good organizational, problem solving and administration skills, attention to detail is key.
