We are looking for a professional and approachable Customer Liaison Officer to serve as the main point of contact between our company and its clients. The role involves managing client relationships, handling queries, and ensuring smooth communication across departments.
Responsibilities:
- Act as the primary contact between clients and the company.
- Handle client queries, complaints, and feedback professionally.
- Perform a variety of administrative duties, including data capturing.
- Prepare correspondence, reports, and other documentation.
- Coordinate with internal departments to resolve client issues promptly.
- Manage appointments, schedules, and follow‑up communications.
- Support marketing and recruitment initiatives when required.
Requirements:
- Fluent in at least two languages (English and any additional African language).
- Excellent written and verbal communication skills.
- Strong interpersonal skills with a client‑focused approach.
- Ability to multitask, prioritise, and manage time effectively.
- Proficiency in MS Office (Word, Excel, Outlook).
- Previous experience in customer service and administration is essential.
- Strong organisational skills with high attention to detail.
- Professional demeanour and excellent problem‑solving skills.
Work Location: In person
