Instill Education is on a mission to transform teaching, learning, and leadership in every classroom on the African continent. We believe that our teachers and school leaders are the greatest levers for change in the education system. We recently became an accredited higher education institution in South Africa and launched a game-changing mobile app that offers self-paced, bite-sized modules to help teachers in their professional development journey. More than 50,000 teachers in Ghana, Kenya, and Nigeria have already enrolled in our professional development modules and joined a pan-African community of peers and experts who provide support and feedback along the way.
We are hiring a Business Operations Associate to drive the execution of strategic projects, with government and NGO partners, manage performance, and foster collaboration across teams.
What makes you a great candidate?
You are ambitious, hungry to learn, and have a deep passion for education. You want to work in a fast-paced business environment and grow with a young organisation that seeks to change the face of education across the African continent. You want to learn how a start-up works by getting your hands dirty and getting involved in every aspect of the business. You are excited by the challenge of immersing yourself in new contexts and tackling complex problems. You are not afraid of failure and are driven to improve through robust, data-driven decision-making and feedback. When evaluating your candidacy, we will look for the following:
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Demonstrated commitment to anti-racism, equity, and inclusion
- Ambition to take ownership of challenges and grow with the business
- Exceptional critical thinker with strong interpersonal and communication skills
- Demonstrated passion for educational development, and closing educational equity gaps, and are strongly aligned with our vision, mission, and values
What does the role entail?
As the Business Operations Associate , you will be responsible for driving the execution of the company's strategic initiatives, ensuring clear communication and alignment across all levels, and managing critical performance dashboards.
More specifically you will;
Strategic Planning & Execution:
- Partner with senior leadership to develop and implement strategic plans, breaking them down into actionable steps and timelines.
- Design and lead monthly and quarterly reviews to track progress, identify roadblocks, and ensure alignment with overall goals.
- Oversee the development and execution of key projects related to growth and process optimization.
- Conduct market research to inform strategic decision-making.
Performance Management & Reporting:
- Manage the organization-wide dashboard, ensuring accurate and timely reporting of key performance indicators (KPIs).
- Lead the collection, validation, and analysis of data points to track progress and identify areas for improvement.
- Hold stakeholders accountable for achieving key performance objectives.
Stakeholder Engagement & Communication:
- Oversee business development activities such as events, social media outreach, focus groups, community workshops, etc.
- Manage all logistics for all in-service professional development programmes including, but not limited to faculty supply requests, online learning system management, maintenance, and troubleshooting, registers, attendance, data integrity, collection, and maintenance, instructional calendar maintenance, and programme enrolment
- Support the recruitment cycle by planning and executing recruitment communications strategy and processing applications
- Build and maintain effective relationships with leaders in local and national government, universities, and peer organisations
- Work with executive leadership to develop and execute Instill’s vision, strategic objectives, and budget, all while taking an evidence-based, data-driven approach to setting goals and plans
- Drive user acquisition and retention on the Upskill@Instill platform
Selection Criteria:
- Experience in Business Development, Project Management, or a related field.
- 2-3 years of experience supporting strategic planning, project management, or business operations.
- Proven experience in managing and executing multiple projects simultaneously, while maintaining deadlines and budgets.
- Strong analytical and problem-solving skills with the ability to translate strategy into actionable plans.
- Excellent communication, interpersonal, and relationship-building skills.
- Proficiency in data analysis and reporting tools (e.g., Excel, dashboards).
- Ability to work independently and as part of a team in a fast-paced environment.
Anticipated start: ASAP
Location: Johannesburg, Gauteng
Do our values resonate with yours?
We believe in owning our mission to transform education across Africa. We aim to dream big, work collaboratively, have the courage to learn from failure and embrace ingenuity—practical, inclusive solutions for the communities we serve. If you share our commitment to this challenge, join us in making a profound impact on our education systems.
