LOCATION:
Cape Town Campus
OVERALL PURPOSE OF THIS JOB:
To ensure the professional general management and excellent performance of Capsicum Culinary Studio and IIE School of Hospitality & Service Management in terms of its facilities, staff, growth of the business (sales), overall finances and student service delivery.
KEY RESULT AREAS:
Implement the national sales strategy and achieve Campus sales targets for CCS and IIE HSM
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Coordinate and manage the implementation of the Schools Marketing & sales strategy for the Campus to receive enquiries for the Campus
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Coordinate and Manage the enquiry management system in conduction with the sales team
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Coordinate and manage various events at the campus to generate exposure and enquiries for the campus.
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To make sure that the sales process is being followed at the Campus.
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Maintenance of enrolment database spreadsheet process.
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Management of sales in terms of converting enquiries to sales.
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Accepting and receipting of Application Fees and Course Deposits.
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Managing, training and motivating sales team to achieve their sales targets.
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Identifying opportunities for extra revenue / new business generation
Effective management of cost control of Campus financials, as well as Debtors management – to ensure profitability and sustainability
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Maintain financial policies and processes with in the campus.
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Manage the Campus as profitable as possible.
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Manage the financial targets for the Campus.
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Report on any variances from the financials on a monthly basis
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Monthly income and expenditure management.
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Budget Control.
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Petty Cash Control and Banking as per process.
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Credit Card Control.
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Management of all Campus costs.
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Ensure effective debtors management and bad debt collection.
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Ingredients orders according to budget allocation.
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City & Guilds Exam registration.
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Assets management and control.
Management of System Administration and facilities in and around the campus
- Ensure that facilities are neat and all areas maintained and in a workable condition and according to Health and Safety Regulations.
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Meeting and negotiating with external suppliers and industry partners.
To comply with accrediting bodies and have a high standard of quality and excellence
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Quality control with lesson plans and evaluations.
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Adhere to the Academic Calendar and study schedules as provided by the Academic Department
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Ensure that all POE’s and POA’s are updated as per schedules in accordance to the City & Guilds Centre and QCTO Guide.
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Managing and monitoring all audits.
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Evaluation of Lecturers in order to improve the quality of education rendered.
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Managing and monitoring Learner Master Spreadsheets.
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Ensure Campus staff, students and equipment comply with Health and Safety regulations.
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Managing and monitoring of industry placement handbook for industry placements.
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Comply with monthly stock control (equipment and ingredients) procedures.
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Ensure that all cancellation processes are being followed to minimize the risk to the company.
Manage performance of Campus staff
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Review and update staff’s goal setting a regular basis.
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Conduct performance coaching by monthly
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Identify training needs and address.
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Monitor the performance of the staff against goal setting.
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Ensure that a working environment is created which promotes high levels of performance and addresses under-performance.
Ensure the Company/Campus Social Responsibility initiatives are supported
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Ensure Campus (Staff and students) participate in community projects & CSI initiatives and others
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Ensure the Campus participates in the Capsicum and IIE HSM wellness initiatives monthly
Implement Customer Relationship Management Strategy at the campus
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Drive an atmosphere of a customer centric environment at the campus with both staff, students, parents, industry and suppliers
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Receive customer feedback through various interactions eg. group students discussions, parent meetings, industry visits
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Act quickly and timelessly to any student complaints
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Create an active student life experience for students on campus
QUALIFICATION REQUIREMENTS:
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3-year qualification in Business or Hospitality Management / Sales & Marketing.
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Post-Graduate in Hospitality Management advantageous.
COMPETENCIES REQUIRED:
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Problem solving
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Business Acumen
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Conflict Management
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Time management
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Leadership
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Advanced communication skills
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Ability to Deal with Changes Effectively
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Interpersonal skills
EXPERIENCE REQUIREMENTS:
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At least 3 - 5 years’ experience in branch management activities.
