Location: Foreshore, Cape Town
Hours: Full-time | UK working hours
Office-based only (no remote or hybrid)
About GOTO Group
GOTO Group is looking for a confident and customer-focused New Business Advisor to join our growing team in Cape Town.
In this role, you'll be the first point of contact for prospective clients, helping them understand our services, answering their questions and guiding them through the next steps. If you enjoy speaking to people, thrive in a target-driven environment and take pride in delivering excellent customer service, we'd love to hear from you.
The Role
As a New Business Advisor, you'll speak with prospective clients, understand their requirements and provide accurate quotations. You'll manage your own pipeline of enquiries, follow up on outstanding opportunities and work closely with the wider team to ensure a smooth handover once a client is ready to proceed.
This is a fast-paced role where building relationships, staying organised and providing a great customer experience are key to your success.
Key Responsibilities
- Respond to new enquiries by phone, email and online channels.
- Speak with prospective clients to understand their requirements.
- Prepare and explain accurate quotations.
- Build rapport and guide clients through the enquiry process.
- Follow up on outstanding quotations and sales opportunities.
- Keep CRM records accurate and up to date.
- Work towards individual and team sales targets.
- Escalate complex queries when required.
- Work closely with the administration team to ensure a smooth client journey.
What We're Looking For
We're looking for someone who enjoys working with people and is motivated by achieving results.
Ideally, you'll have:
- Previous experience in sales, customer service or a contact centre environment.
- Excellent telephone communication skills.
- Strong written and verbal English.
- Confidence building relationships with customers.
- Good computer skills and experience using CRM systems.
- Strong attention to detail.
- The ability to manage multiple enquiries at once.
- A positive attitude and willingness to learn.
Experience within the property or legal sector would be an advantage but is not essential.
What We Offer
- Competitive salary.
- Ongoing training and support.
- Career development opportunities.
- A collaborative and supportive team environment.
- Modern offices based in Foreshore, Cape Town.
Working Hours
This position is based in our Foreshore, Cape Town office and follows UK business hours.
This is a fully office-based role. We do not offer remote or hybrid working for this position.
Pay: R15 000,00 - R17 000,00 per month
Application Question(s):
- Do you have at least 2 years' experience in sales, customer service or a contact centre environment?
- Have you worked towards individual sales or conversion targets?
- Are you confident communicating with customers over the telephone?
- Are you able to work full-time from our Foreshore, Cape Town office?
Work Location: In person
