To be discussed during interview stage
JOB SUMMARY:
To support the Hotel in delivering an exceptional employee experience aligned with the RCH standards. The role ensures effective people operations,fosters a positive workplace culture,and contributes to talent development,engagement,and compliance within a high-performance hospitality environment.
MINIMUM REQUIREMENTS:
- Grade 12 certificate; Diploma in Human Resources Management or equivalent
- Must have at least 5 years’ experience as an HR Generalist
- At least 3 years in a Senior Management level
- Experience in HR related legislation
- Sound MS Office Skills (Word,Excel,PowerPoint,Outlook,Access)
- Accuracy and attention to detail
PERSONAL ATTRIBUTES:
- Detail‑oriented with strong numerical accuracy
- Reliable,self‑motivated,and able to work independently
- Trustworthy with high ethical standards
- Calm and composed under pressure
- Strong problem‑solving and decision‑making skills
- Confident leadership and supervisory ability
- Excellent communication and handover skills
- Guest‑focused with a professional demeanor
- Well‑organized with effective time‑management skills
Key Performance Objectives:
To be a Red Carnation Hotel Ambassador by:
- Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests,colleagues or suppliers
- Ensuring that you a familiar with,and adhere to,the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- Being aware of the emergency evacuation,security and fire procedures of the Hotel and to be constantly vigilant of the health,safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimize our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment,to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated services
- Receive recruitment request from Department Heads
- Advertise,screen,interview and facilitate the hiring of qualified job applicants for open positions
- Ensure hiring aligns with the hotel’s brand,culture,and service excellence standards
- Manage onboarding and induction programs to ensure new hires integrate smoothly
- Support employer branding initiatives to attract high-caliber talent
Performance Management
- Ensure all employees have been issued with a Role Profile and goal setting established
- Administer the quarterly and annual performance review cycles,ensuring that Managers provide constructive feedback and goal setting
- Audit performance reviews and ensure quality assessments were conducted
- Communicate identified skills gap to Learning and Development Manager
Employee Relations and Engagement
- Act as a point of contact for employee grievances,conducting investigations and mediating workplace disputes.
- Assist Managers with the Investigation of disciplinary misconducts and offer IR expertise to the Initiator
- Promote a positive,inclusive,and respectful workplace culture
Culture and Employee Experience:
- Champion the hotel’s values,culture,and service standards
- Drive initiatives that enhance employee satisfaction,wellness,and retention
- Support diversity,equity,and inclusion efforts across the hotel
- Contribute to creating a “best place to work” environment
Benefits:
- Ensure employee are on the correct benefit plans
- Assist employees with Medical and Retirement Benefits
- Administer and monitor temporary and permanent disability process in line with the rules of the relevant benefit fund
- Manage the Employee Assistance Programme portfolio
P&C Compliance
- Ensure adherence to South African Labour Legislation and hospitality standards
- Assist in updating and implementing policies and procedures
- Advise and communicate P&C Policies and Procedures to all employees
- Maintain accurate,confidential employee database
- Support audits and compliance reviews
- Produce monthly reports
Employment Equity
- Secretariat in EE committee meetings
- Liaise with EE committee members regarding agenda points and meetings
- Co-ordinate EE activities
- Eradicate employee relations barriers
- Implementation of resolutions
- Secretariat in Employee Forum
Payroll
- Ensure accurate payroll submissions for new engagements,terminations,promotions and all payroll processes
- Verify attendance on time and attendance systems (Clock in and out) for payroll submissions
- Ensure data protection,confidentiality,and security protocols are followed.
