Vodacom's No 1 Dealer in KZN has recently expanded its operations to Gauteng. Following its success of 9 Retail Vodacom Stores in KZN established in 1996, we have taken over the The Marc in Sandton. Gauteng’s iconic shopping destination is a prime lifestyle destination for locals and tourists alike with immense focus on the customer experience.
Do you want to work office hours in Retail?
We are looking for an experienced, energetic, mature and vibrant Technical Support and Sales Specialist for The Marc. Situated in Nedbank office building, we offer professional service to our clientele instore or onsite at their business premises (within a 5km radius of the Store)
As part of our Group strategy, customer centricity is woven into our culture and in exchange we offer career growth opportunities in a space where awesome work is rewarded.
Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.
When you join our team you can make an incredible difference to your customers and your co-workers. We’re looking for boldness, enthusiasm and a lot of passion.
You are a problem solver and can easily connect with customers. You exceed customer expectations by continuously learning about our products and becoming the go to expert on how to get the most out of our products. You are not only there to assist to fix technical issues, but also provide an incredible customer experience. You effortlessly engage, explaining step by step solutions with patience and tailored to each individual customer.
If this sounds like you, you could be our next Technical Support consultant.
The core focus areas of a Technical Support consultant is to ensure a customer's device is set up and walks out working, trouble shooting mobile devices and routers, device switch and transfer, provide training to customers on their mobile devices, laptops, routers and wearables.
QUALIFICATIONS REQUIRED:
· Matric or Equivalent
· A+ Qualified (MCS experience ) and N+
· Minimum 2 years professional technical troubleshooting expertise or proven technical ability.
· High end Mobile Retail experience especially iOS, Smartphone, Tablet, PC and Mac experience
· Tech Savvy
· Passion for customer service and ownership of the customer experience
· Able to effectively tailor conversation to differing customers
· Be a team player where expertise is shared and feedback is welcomed
· Able to research and grasp technical information across multiple devices and operating systems
· Min 2 years experience in front line customer facing service
· Min 2 years in IT environment within hardware and system support
· Min 2 year mobile device support in apps/data transfer /software upgrades /email set up/diagnostics on mobile systems and failures with repair solutions/Social media installations
· Microsoft packages install and basic trouble shooting on lap tops
· Implementation of Anti virus software on devices
· Passion for Technology
· Cellular sales experience
· Vodacom M2, C3D and VCP system experience will be advantageous
Trouble shoot laptops and set up with software
Book in repairs and assess out of box failures.
Customer Care - log and resolve all customer care issues
Able to sell device accessories
Insurance sales after successful probation
Fibre and LTE sales after successful probation
Trading hours for The Marc:
Monday to Friday: 8:45am to 18:15pm
Saturday: 8:45am to 1:45pm
Sundays & Public holidays: Closed
Basic plus best commission structure (salary negotiable based on experience)
Ensure that you upload your recent, detailed updated CV with 1 page motivation of why you are the best person for this opportunity.
Job Type: Full-time
Pay: R6 000,00 - R7 000,00 per month
Application Question(s):
- Do you have A+ and N+ qualification
- Are you able to reliably commute to Sandton daily?
Education:
Experience:
- Technical troubleshooting: 2 years (Preferred)
- Mobile device support: 2 years (Preferred)
- Vodacom systems (M2, C3D and VCP): 2 years (Preferred)
- Retail face to face customer care: 2 years (Preferred)
