Job Description
At Sage, our Retention Advisors are responsible for managing all contract renewals within our existing customer base. Your contributions will have a direct impact on the organisation’s bottom line by driving customer retention, facilitating migrations, and achieving or exceeding renewal and migration revenue targets for annual customers. Success in this role depends on strong collaboration both across internal business units and externally with customers and Sage Business Partners.
The ideal candidate will have 2 - 5 years of outbound sales experience, preferably in a call centre or customer-facing role within the software technology sector. A demonstrated history of consistently meeting sales targets, along with proficiency in Salesforce or other CRM systems, is essential. Success in this role requires excellent communication, negotiation, and organisational skills. Join us and become part of a dynamic, collaborative environment where your contributions drive our continued growth and success.
This is a hybrid role requiring a minimum of three days per week on-site.
Key Responsibilities
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On a daily basis, contact customers telephonically, to provide value selling and achieve respective revenue and unit targets.
Drive sales appropriate campaigns into customer base to effectively increase retention and migration of customers
Maintain productivity targets including outbound and inbound calls respectively.
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Starting off in the role will see you being upskilled and trained on the features, benefits, and applications of our products/services.
Continuously participate in training sessions and workshops to enhance product knowledge, sales techniques, and understanding of Salesforce, NetAdmin and Accpac functionalities.
Initially, you will work onsite every day. However, based on the targets you achieve, you may transition to working onsite 3 days a week, with Monday to Wednesdays being the mandatory days.
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You will join a team of 5 Retention Advisors, and will work closely with other Retentions Teams and colleagues across the business in supporting our overall efforts to retain our customer base.
You will report to a Sales Retentions Manager who has a successful track record of growth within our business.
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2 – 5 years’ experience in a similar role, with a proven track record of meeting or exceeding sales targets.
Experience in a B2B sales environment, knowledge of Software Sales and understanding of customer needs and pain points as well as a good understanding of the Sage Accounting and Sage Payroll product offerings will ensure you stand out from other candidates.
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Work away scheme for up to 10 weeks a year.
Life Insurance: 2x annual salary covered with the option to flex up cover at own cost up to a maximum of 6X annual salary.
Income Protection: 75% of the monthly risk salary is paid to the colleague in the event of long-term sickness, provided they are unable to perform their duties.
Critical Illness cover: Provides colleague with lump sum payment at critical illness diagnosis.
Funeral Assistance: A benefit payable upon the death of a colleague's spouse or children, or to a colleague's dependents in the event of the colleague's death.
Provident fund: a retirement fund where colleagues have an option to increase contributions of 5% minimum to a maximum of 15% in 2.5% increments.
Medical aid subsidy: Discovery and Bonitas are offered on selected plans, colleagues receive R2,760 pm.
Sage Academy leave: On-going training and professional development + 5 paid days per year to engage in learning opportunities.
15 days annual leave for fixed term colleagues and 20 annual leave days for permanent colleagues. The annual leave entitlement for permanent colleagues will increases with seniority. 30 days sick leave in a 3 year cycle, 6 days of Family responsibility leave and Religious leave combined, and 5 or 10 days of sports leave based on representation.
Paid 5 days yearly to volunteer through our Sage Foundation.
Employee Assistance Program: free, 24/7 short-term counselling, practical support and coaching for you and your family.
Flexible work patterns and hybrid working.
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