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Overview
The Ecom Agency is seeking an experienced Operations Manager to oversee and enhance our internal processes, client management, and team operations. The ideal candidate will have a proven track record in operations management, preferably within an agency environment, with strong organizational skills and a proactive mindset.
Responsibilities
Client Management
- Helping oversee client management and service delivery
- Onboarding – Facilitate the onboarding of new clients, ensuring a smooth transition, clear communication of project expectations, and alignment with the agency’s processes and standards.
- Account Management Process – Oversee the account management process, ensuring seamless coordination between client needs and internal teams, while maintaining high standards of client satisfaction and retention.
Processes
- Standard Operating Procedures
- Project Management
- Process planning - Implementing new systems across the agency to improve efficiency.
People & Culture
- HR Management
- Resourcing - Oversee the resourcing process, ensuring optimal allocation of staff to projects based on skills and availability, to meet client demands and project deadlines.
- Internal team building and training – Foster a positive and collaborative work environment including learning lunches, promoting teamwork and cross-departmental collaboration.
- Employee reviews – Working with managers to conduct regular employee reviews, providing constructive feedback, setting performance goals, and fostering professional development to ensure continuous improvement and career growth.
- Recruitment - Coordinate with department heads to assess resource availability and skills gaps, proactively addressing any staffing needs or challenges.
- Employee Onboardings – Coordinate and conduct comprehensive employee inductions, ensuring new hires are effectively onboarded and familiarised with the agency's processes, tools, and culture
- Holiday & Sickness – Manage holiday and sickness records, ensuring accurate tracking, compliance with company policies, and timely communication to relevant departments.
Requirements
- Natural Operator
- Problem Solving & Strong Initiative / Can do attitude
- Attention To Detail
- Organised
- Experience as an Operations Manager in an agency
- Experience building out Standard Operating Procedures
- Agency background is preferable - Worked in a similar role, supporting multiple teams internally.
- Proven experience in operations management - preferably within a marketing or digital agency environment.
- Strong organisational and planning skills, with the ability to prioritise tasks and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
- Proficiency in time management and willingness to learn new software, with a keen eye for detail and accuracy.
- Ability to thrive in a fast-paced and dynamic work environment, with a proactive and solution-oriented mindset.
- Familiarity with digital marketing and advertising concepts is a plus.
- 100% Remote Work
- Annual Team Retreat
- $40,000 - $65,000 (depending on experience)
Job Type: Full-time
Pay: R700 000,00 - R800 000,00 per year
Education:
Experience:
- Operations management: 3 years (preferred)
