PURPOSE: To oversee the CRM strategy implementation and ensure campaigns are set up, executed and monitored correctly. To assist with Affiliate partner marketing from exception to reporting.
ESSENTIAL FUNCTIONS:
· Oversee the execution of strategies as required by the marketing head and customer support teams
· Manage daily campaigns and oversee reporting of campaign success rates
· Act as the intermediary between CRM software providers/Tech team and Marketing team
· Ensure Design and content teams are briefed on campaign calendars and requirements
· Ensure CRM campaigns are accurate and effective
· Work with the Marketing team on strategy plans for CRM campaigns
· Assist the Content team with planning of campaigns.
· Drive the identification and onboarding of new affiliate partners
· Oversee monthly affiliate reporting and communications
· Ensure content and marketing communication portals are always up to date for affiliate partners
REQUIRED SKILLS:
· Matric
· Degree in Communication, Customer Service or related
· 3+ years’ work experience in CRM or Affiliate Marketing
· Excellent professional analytical, writing and interpersonal skills
· Strong communication skills
· Ability to work independently in a fast-paced environment while supporting team responsibilities and goals
· Experience using CRM programs and Affiliate tracking tools advantageous
· Understanding of Affiliate marketing in the gaming environment.
· Social and emotional awareness to tailor interactions for individual customers
· Ability to collaborate well with other customer care team members
· Analytical and data-driven
PREFERRED SKILLS:
· Sports Betting and online gaming background advantageous
· Experience using CRM programs and Affiliate tracking tools advantageous
· Understanding of Affiliate marketing in the gaming environment
· Digital media experience
Job Type: Full-time
Pay: R20 000,00 - R30 000,00 per month
Location:
- Johannesburg, Gauteng (Preferred)
Application Deadline: 2024/03/22
