Overview
At the heart of QIAGEN’s business is a vision to make improvements in life possible.
We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.
Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.
There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.
If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.
Join us. At QIAGEN, you make a difference every day.
Position Description
Key Account Managers (KAM) are absolute sales professionals and are responsible for looking after their company's key customers. They ensure the long-term success of the company by acting as a constant point of contact for their customers and thus strengthening the business relationship.
As a Key Account Manager, you therefore establish a strong basis of trust with your most important customers. They maintain an overview of the markets, products, sectors, and new technical developments to be available for their customers in all matters and to identify innovative forms of cooperation. At the same time, they acquire new customers, advise them, and build long-term relationships.
Key Account Manager Responsibilities:
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Sales Development role that incorporates both MDX and LS product segments aligned with the company 5 pillars of growth.
- Key customer targets Lancet, Ampath, NHLS and Key accounts LS MRC, USB, UCT, UP, NWU, Metagenomics but not limited to
- Addressing and resolving key clients’ complaints.
- Acting as the main point of contact between key clients and internal teams.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions with appointed Regional Customer Solutions Manager.
- Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
Position Requirements
- Bachelor's Science degree.
- Proven Sales and Project Management experience in Life Science.
- Proven experience in key account management
- Ability to build rapport with key clients and to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service and communication skills.
- Proficient in all Microsoft Office applications as well as CRM software.
What we offer
At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.
QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.
Job Reference: EMEA04679
