Travel Consultant – Mumweya Travel Agency and Events
Introduction:
You will be responsible for promoting and booking travel arrangements for clients; organizing and managing every aspect of an event and Business development to ensure acquisition of New Customers. The goal is to enhance satisfaction and acquire an expanding and dedicated clientele.
Responsibilities and Accountabilities:
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Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
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Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
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Organize travels from beginning to end, including booking tickets and accommodation, securing rental transportation, Visa applications, etc.
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Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
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Collect deposits and balances.
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Use promotional techniques and prepare promotional materials to sell itinerary tour packages.
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Handle unforeseen problems and complaints and determine eligibility for money returns.
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Attend conferences to maintain familiarity with tourism trends.
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Create and update electronic records of clients.
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Maintain relationships with key persons.
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Keep financial statements and documents.
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Reach the revenue and profit targets.
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Determining clients' needs and suggesting suitable travel packages
Event Organising:
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Identifying clients' requirements and expectations for each event.
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Brainstorming and implementing event concepts and themes.
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Preparing event budgets and processing invoices.
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Researching and booking venues.
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Organizing suppliers, caterers, staff, and entertainment.
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Coordinating all logistical elements of the event.
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Managing set-up, tear-down, and clean-up operations.
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Anticipating attendee needs and making preparations against potential risks.
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Developing post-event reports on the effectiveness of each event.
Business Development:
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Developing and sustaining solid relationships with company stakeholders and customers.
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Analysing customer feedback data to determine whether customers are satisfied with company products and services
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Providing insight into product development and competitive positioning.
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Conducting market research to identify new business opportunities.
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Collaborating with company executives to determine the most viable, cost-effective approach to pursue new business opportunities.
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Meeting with potential clients to present company Profile and offerings to negotiate business deals.
Required Skills:
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Good Communication Skills
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Exemplary sales skills and customer-oriented approach.
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Proficiency in English; knowledge of additional languages is an advantage.
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Well versed in various areas of travel (domestic/international, business/holidays, group/individual etc)
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Ability to present, persuade and communicate effectively.
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Demonstrable ability to handle a crises
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Great enthusiasm for traveling
Experience Required:
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2 to 3 years’ experience as a Travel Consultant
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Candidates with personal travel experience will be preferred.
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Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel)
Educational Requirements
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Matric
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Degree in Hospitality, Travel & Tourism, Business or relevant field.
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Travel systems knowledge will be an added advantage
Cv’s to be sent to [email protected]; Tel: 010 030 4510
Closing date: 22 May 2024
Please Note: If you do not here from us after two weeks, please consider your application unsuccessful for this role, but feel free to apply for suitable future roles
