Behavioural Competencies
Achievement Orientation
a. Delivers work on time and quality and follows through on agreed commitments.
b. Views new work experiences as an opportunity for growth.
c. Reacts immediately to overcome setbacks or/and obstacles in order to meet goals.
d. Recognises and acts upon current opportunities.
Attention to Detail
a. Double-checks the accuracy of information or work.
b. Ensures that the work produced doesn’t contain any errors.
Customer Service Orientation
a. Makes self fully available, especially when the customer is going through a critical period.
b. Requests on-going feedback from customers and takes action in response to it; manages to retain and capitalize on existing customers.
c. Takes the “extra step” to resolve customer issues appropriately, even in the case where they do not fall under own area of responsibility.
d. Is aware of the level of service offered by the competition and provides more for customers than they expect.
Self-Awareness & Self-Control
a. Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress;
b. Holds the emotions back, and continues to act calmly.
c. Ignores angering actions and continues a conversation or task.
d. May leave temporarily to withhold emotions, then return immediately to continue.
Teamwork & Cooperation
a. Values and utilises the expertise of colleagues, asking for ideas and input and collaborates to form decisions and plans.
b. Willingly learns from others.
c. Creates opportunities for knowledge and expertise sharing between all members of the team.
