Who we are
Excellerate Services is an integrated facilities (soft services) provider with a presence across Africa, The Middle East and the UK. Our core purpose is to add measurable value to our clients.
We do this by creating environments where people can thrive.
This means that their properties are secure, staff and visitors are safe, buildings are clean, hygienic and pest free, gardens are well maintained, parking effortless and the occupier experience is enhanced with indoor plantscaping and innovative food service offerings.
Why choose us
Our Vision is to be Africa's leading trusted provider of fully integrated, self‑performing property related solutions and services, driven by quality, excellence and forward thinking.
Our Story: Established in 1978, Excellerate Services has grown into one of the most respected soft services businesses globally. We focus on the effective integration of people, processes and technology as a key enabler of operational excellence. By joining us, you become part of a team that utilizes innovative technology and robust business processes—underpinned by an ISO 9001 quality system—to achieve higher service levels and measurable outcomes. We offer a dynamic, innovative environment where service delivery is moved forward through analysis, digital tools, and a commitment to results.
Why Join Us
At Excellerate Services, you will be part of a dynamic and forward-thinking organization committed to innovation, excellence, and continuous improvement. We offer an environment where employees are empowered to contribute meaningfully and grow professionally while delivering measurable outcomes for our clients.
About the role
The HR Business Partner, based in Durban will be responsible for providing effective HR support to the Johannesburg (JHB) region, including recruitment, onboarding, performance management, employee records management, fostering employee engagement, and supporting the creation of a positive work environment that reflects our values of innovation, inclusivity, excellence and compliance, ensuring that HR practices align with the company's strategic objectives.
What you will bring
Minimum Requirements
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Matric Certified
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Solid Computer Proficiency
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Valid Driver’s License (Code 08)
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Willingness to travel to regional offices when as and when required
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Bachelor’s degree in Human Resources, or a related field preferred
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5+ years of HR generalist experience with a focus on high level recruitment
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3-5 years of experience working on SAGE People or similar HRIS platforms.
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Ability to work independently and manage multiple HR functions simultaneously
Additional demonstrable requirements:
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Proficiency in all Microsoft systems with the ability to learn our systems swiftly
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Exceptional verbal and written communication skills
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Ability to extract and analyze HR data for strategic reporting.
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Excellent project management and organizational skills.
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Strong interpersonal and communication skills for culture campaigns and stakeholder engagement.
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High level of attention to detail and adherence to compliance requirements.
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Ability to conduct interviews and onboard employees effectively
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Strong project management skills with the ability to manage multiple initiatives simultaneously and deliver results within deadlines.
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Advanced working knowledge of SAGE People and HRIS platforms, including reporting, workflow management, and data analysis.
What you will be doing
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Employee Contracts: First Point of Checking in HR
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Act as the primary HR contact for all employee contracts
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Ensure that all contracts are fully completed, signed, and accurate before submitting to payroll.
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Maintain employee file documentation per the company checklist, including employment contracts, statutory documents, and proof of induction.
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Electronically upload and organize files for easy access and payroll processing.
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Conduct periodic audits to ensure compliance with company documentation policies
ETI (Employment Tax Incentive) Compliance
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Ensure compliance with the ETI process, which includes reviewing ETI forms submitted by HR officers as signed by regional directors/GMs.
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Generate a monthly report highlighting employment exceptions, including employees aged over 27.
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Present ETI compliance reports for MANCO meetings.
Recruitment and Induction for Admin, Sage Employees, and Managers
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Manage the entire recruitment process, from advertising vacancies to conducting interviews and onboarding.
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Maintain an updated talent pipeline of CVs for critical positions within the business.
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Conduct thorough induction sessions, ensuring employees have a workstation, equipment and training is scheduled on our relevant systems
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Collaborate with line managers to identify training other needs for new recruits.
HR Statistics Extraction and Reporting
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Extract, compile, and present accurate HR statistics, including recruitment, ETI, IR cases, and other key HR metrics.
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Update and maintain weekly trackers for key HR such as recruitment activities, and other important processes.
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Provide regular reports for MANCO and other senior management presentations.
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Serve as the HR point of contact for site mobilization when new contracts are awarded.
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Participate in client meetings to establish whether the current staff complement will be retained or new hires are required.
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Ensure thorough checks are conducted on current staff before committing to client staff takeovers.
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Collaborate closely with developers to ensure HR workflows are automated and up-to-date.
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Identify inefficiencies in current processes and propose automation solutions to improve HR operations.
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Provide ongoing support, training, and guidance to managers and employees on SAGE People functionality, including performance management.
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Generate and analyse reports from SAGE People to support business decision-making and workforce planning.
Position Management, KPIs, and Performance Management Support
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Work closely with line managers to ensure employees have accurate reporting lines, job descriptions, and KPIs.
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Assist in the development and implementation of performance management processes, including setting goals and conducting appraisals.
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Provide ongoing training to line managers on SAGE, KPI management, and performance evaluation best practices
Drafting and Updating HR Policies
- Develop, review, and update HR policies and procedures as required by the business.
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Ensure all policies align with labour legislation, company values, and operational needs.
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Collaborate with relevant stakeholders for input and approval before implementation.
Project Management and HR Initiatives
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Lead and coordinate HR projects and initiatives across the business, ensuring delivery within agreed timelines and objectives.
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Develop project plans, monitor progress, manage risks, and provide regular updates to stakeholders.
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Drive continuous improvement initiatives within the HR function.
Employment Equity and Transformation
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Coordinate and support the implementation of the company's Employment Equity Plan and transformation objectives.
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Monitor Employment Equity targets and provide regular progress reports to management.
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Assist with the preparation and submission of Employment Equity reports to the DOL
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Analyse workforce demographics and identify opportunities to improve equitable representation across all occupational levels.
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Partner with management during recruitment, promotions, and talent management processes to support Employment Equity objectives.
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Participate in Employment Equity Committee meetings and provide administrative and reporting support.
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Ensure compliance with all legislative requirements relating to Employment Equity and transformation.
As per Excellerate Services Recruitment and Selection Policy: All equity procedures will apply as the Company is committed to promoting internally. The Company reserves the right to seek external candidates should no suitable applications be received.
Excellerate Services is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.
Important Note: All interested candidates must submit their applications via HR Simplify. If you are not contacted as a shortlisted candidate within 2 weeks of the closing date, please consider your application unsuccessful.
